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sunil gahlot

Head Contact Center @ IndBank | PGDBM in Finance

Delhi

18+ years of work experience

IndBank Global Support Services Limited
Sep 20241 yr 10 mosPresent

New Delhi, Delhi, India

Pine Labs
Aug 20186 yrs 1 moAug 2024

Noida, Uttar Pradesh, India

Pine Labs
Aug 20186 yrs 1 moAug 2024

Hybrid

Tata Consultancy Services
Apr 20117 yrs 5 mosAug 2018

Gurgaon, Haryana, India

GENPACT
Oct 20106 mosMar 2011

The Receivable Management Services Corporation (RMS)
Jul 20072 yrs 11 mosMay 2010

Education

Institute of Management Technology, Ghaziabad

PGDBM, Finance and Marketing

Institute of Management Technology, Ghaziabad

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Bachelor of Commerce (BCom), Accounting and Finance

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

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Headline

Head Contact Center @ IndBank | PGDBM in Finance

About

With 17+ years of experience, currently leading efficient operations at IndBank Global Support Services Limited as Head Contact Center. Focused on leveraging expertise in business process design, digital repayment solutions, and collections management to streamline workflows and enhance customer service delivery. Previously contributed to process optimization and operational efficiency as AR Manager and Finance Manager at Pine Labs. Dedicated to fostering collaboration and aligning team efforts with innovative solutions to drive impactful results and seamless service experiences.

Location

Delhi

Work experience

Head Contact Center at IndBank Global Support Services Limited, Sep 2024 - Present · 1 yr 10 mos, New Delhi, Delhi, India

AR Manager at Pine Labs, Aug 2018 - Aug 2024 · 6 yrs 1 mo, Noida, Uttar Pradesh, India

Finance Manager at Pine Labs, Aug 2018 - Aug 2024 · 6 yrs 1 mo, Hybrid

Business Process Lead at Tata Consultancy Services, Apr 2011 - Aug 2018 · 7 yrs 5 mos, Gurgaon, Haryana, India

Process Developer at GENPACT, Oct 2010 - Mar 2011 · 6 mos

Senior Process Associate at The Receivable Management Services Corporation (RMS), Jul 2007 - May 2010 · 2 yrs 11 mos

Education

PGDBM, Finance and Marketing, Institute of Management Technology, Ghaziabad

Bachelor of Commerce (BCom), Accounting and Finance, Chatrapati Sahuji Maharaj Kanpur University, Kanpur

sunil gahlot - Head Contact Center in Delhi | Tal