Headline

Operations Leader | Ex-Army | Logistics Strategy | Fulfillment Centers | Amazon & Blinkit | Program & Project Execution Management | Inventory Planning | Cost & Compliance Management

About

Highly accomplished professional within the logistics and operational excellence field, experienced in supply chain management, fulfillment center operations, and program/project management. With over 25 years of experience, I specialize in operational strategy, inventory planning, workforce leadership, and sustainability initiatives across high-volume retail and defense operations. At Blinkit, I lead a cluster of five Fulfillment Centers covering 6.5 lakh sq. ft., managing daily inbound of 17 lakh units and outbound of 16 lakh units, with inventory worth 1 billion INR. I oversee a team of 200 FTEs and 4,000 contractual staff, ensuring high fill rates (99.9%) and on-time delivery (99.8%), while maintaining minimal losses and operational compliance. During my tenure, I successfully opened two warehouses and closed one without disrupting operations. Previously at Amazon, I managed Fulfillment Center operations in Delhi, directing teams of managers and part-time staff. I delivered a 25% productivity increase, reduced unit costs by 15%, and led a Fulfillment Center closure that saved INR 33 crores. I implemented reusable container programs, enhanced compliance and safety, and drove performance improvements across inbound, outbound, and dock operations. Earlier, I served for over 15 years in the Indian Army, managing lifecycle and greenfield projects for communication, air defense, and surveillance systems. I improved equipment availability from 70% to 95%, implemented ERP and automation solutions, and advised the Vice Chief of Army Staff on nationwide induction and sustenance of electronics equipment. Certifications ➤ Project Management Professional (PMP)® Certification, PMI No: 2597365 ➤ Lean Six Sigma Green Belt (ICGB) Certification Significant Key Achievements ✔️ Led Blinkit operations across 6.5 lakh sq. ft. and 4,000+ staff ✔️ Delivered 25% productivity increase and 15% cost reduction at Amazon ✔️ Successfully closed a Fulfillment Center, saving INR 33 crores ✔️ Piloted reusable container program across Northern India ✔️ Enhanced Indian Army equipment availability from 70% to 95% ✔️ Implemented ERP and data-driven processes, improving inventory control I focus on creating measurable impact in operations, supply chain management, and logistics strategy, while leading efficient, high-performing teams. I am open to opportunities in consultancy, large-scale operations, and program management. Connect with me to explore ways to enhance operational excellence and strategic growth.

Location

Gurugram

Work experience

Cluster Head at Blinkit, Nov 2024 - Present · 1 yr 6 mos, Gurugram, Haryana, India, As part of my time with Blinkit, I focus on leading a cluster of five Fulfillment Centers spanning approximately 6.5 lakh sq. ft., supplying around 250 Dark Stores across Rajasthan, Punjab, parts of Haryana, West Delhi, Himachal, and J&K. I manage daily inbound of 17 lakh units and outbound of 16 lakh units across 3.5 lakh SKUs, overseeing inventory worth 1 billion INR and guiding a team of 200 FTEs and 4,000 contractual staff while maintaining high operational standards. ✔️ Managed outbound and inbound operations with 99.5% on-time-in-full and 99.7% fill rates, including 4% returns from stores. ✔️ Opened two warehouses and closed one, ensuring minimal disruption and maintaining performance metrics like variance and damages under 0.005%. ✔️ Implemented safety, security, and quality management systems, maintaining Raise Audit under 1% and PNA under 0.5% across the cluster. Operations Management, Inventory Planning, Fulfillment Center Management, Workforce Leadership, Performance Metrics

Site Lead at Amazon, Feb 2023 - Nov 2024 · 1 yr 10 mos, Delhi, India, • Driving creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan. Ø Responsible for the overall safety, quality and performance and customer experience of both Inbound and Outbound operations. Ø Establish performance expectations for Area Managers, track key metrics, deliver actionable feedback, and drive accountability across teams and departments. Ø Leveraging the Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Ø Taking proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Ø Working closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives. . Spearheading end-to-end operations of Amazon Fulfilment Centre in Delhi, catering to vendor inventory storage, packaging & shipping orders based on customer demand; taking care of all quality and compliance issues. Reduction in Fixed and Variable costs per unit by 15% using productivity improvements, flexible headcount and cross training of resources. This involves extensive stakeholder engagement with a lot of central teams. • Led a closure of a Fulfillment Centre based on business requirement. This involved extensive stakeholder engagement for movement of inventory, physical assets and human resources in a record time leading to a saving of 33 Mn and without any technical or ER issues.

Operations Manager at Amazon, Jan 2022 - Feb 2023 · 1 yr 2 mos, Gurugram, Haryana, India, • Lead one of the largest FC Dock operations in INFC, catering to 10% of the entire network volume and delivered shipments across the year with < 4 DPMO misses. This FC Dock catered for appx 60% of NCR volumes. Was responsible for many of the first time initiatives like same day delivery to customers of Jammu from Gurgaon. This improved the network speed. Piloted and introduced various Reusable Containers in the entire North, thus leading to reduction in use of corrugates leading to reduction in carbon footprint and a huge boost to the sustainable shipping operations in Amazon.

Operations Manager at Amazon, Apr 2021 - Dec 2021 · 9 mos, Bangalore Urban, Karnataka, India, • Lead Inbound Operations for a Large Fulfillment Centre with a team of 6 directs and 250 others in Bangalore and delivered 98% of building utilization without missing out on any of the quality parameters. This involved planning and execution of inventory in-bounding within SLAs as per size(SML mix), type (GL ie Food, apparels, sports, footwear etc) and available space in various categories while keeping close connect with the scheduling teams. Inventory placement to facilitate faster pickup and dispatch of inventory for better customer promise. Audits for Food safety and other quality related compliance issues.

Director Of Operations at GOVERMENT OF INDIA, Jun 2017 - Nov 2020 · 3 yrs 6 mos, Greater Delhi Area, Responsible for end-to-end planning and coordination of sustenance plans. Reported to C-level (Chief Maintenance Officer); 6 Zones of all equipment/systems ($100B), North, South, East, West, South West and Central; 22 Delivery Units, 2000+ FTEs, 1030 clients. • Resolved sustainment issues (Warranties, AMCs, Trials, SLAs, and Quality) with Foreign/Indian OEMs, Vendors and PSUs. Automation to improve data quality (99%), scheduled maintenance (94%); reduce stock outs (6%), eliminate surpluses(18%). Created KPIs, audited performance and studied specific wartime assets; resulted in policies correction enhancing mission reliability to 95-98% (from 90-95%) and improved Client satisfaction (>98%).

Joint Director at Government of India, Dec 1998 - Jun 2017 · 18 yrs 7 mos, New Delhi Area, India, • 1998-01, 2002, 2005-07,2008-10,2010-11, 2015-17: Head Operations (Maintenance & Repair Unit), Multiple Locations : End-to-end management of deployed equipment ($1B), led cross-functional team - 22 Mgrs, 600+ Supervisors/Technicians • Enhanced availability and operational reliability (98-100%), exceeded operational targets. Improved layouts and performance benchmarks - breakdowns, recycle time, logistics delays, and reduced maintenance cost. Managed & audited accounts, receivables, payables, inventories for Public and Private Funds. Continuously improved processes, layouts, efficiency & productivity through effective forecasting, data analytics, SLA, inventories, logistics, supplier & CRM creating new benchmarks and achieving operational targets.Appraised 100+ FTE performances, counseled and improved productivity. Organized technical/personal development course,mentored for career progression, achieved major successes.

Education

MBA - Master of Business Administration, FMS DELHI, Faculty of Management Studies - University of Delhi

Master of Technology - MTech, Laser and Optical Engineering, Defence Institute of Advanced Technology (DIAT), DU, DRDO