Headline

Customer Success | Customer Operations | Account Management | Customer Retention | Revenue Growth | SaaS

About

Customer Success professional with experience in customer onboarding, activation, retention, account management, and customer operations across SaaS and fintech environments. Passionate about building strong customer relationships, driving product adoption, and delivering measurable business outcomes through strategic customer success initiatives. Throughout my career, I have worked closely with customers to understand their business goals, improve platform adoption, increase engagement, and maximize long-term value. My experience includes managing customer portfolios, supporting renewals, identifying upsell opportunities, generating referrals, and contributing to revenue growth through customer-centric and consultative approaches. At Neodove, I managed a portfolio of 200+ SMB customers across industries including Real Estate, Healthcare, Finance, and Education, helping businesses leverage CRM solutions, workflow automation, WhatsApp API, and IVR integrations to improve operational efficiency and customer engagement. Currently at Prosperr, I collaborate with customers and financial advisors to deliver exceptional customer experiences while supporting customer retention, engagement, and business growth initiatives. I am particularly interested in Strategic Customer Success, Customer Success Operations, Revenue Growth, and scalable customer experience programs. My goal is to build expertise at the intersection of customer success, business operations, and revenue enablement, helping organizations create long-term customer value while driving sustainable growth.

Location

Bengaluru

AI stack

claude code

claude

deepseek

grok

openai

Make

Work experience

Customer Success Associate at Prosperr.io, May 2026 - Present · 5 mos, Bengaluru, Karnataka, India, Managed customer relationships across tax planning and financial advisory services, ensuring a seamless customer experience throughout the lifecycle. • Coordinated customer onboarding, consultation scheduling, and follow-up activities to improve engagement and retention. • Served as the primary point of contact for customers, resolving queries and driving successful service adoption. • Worked closely with financial advisors and internal teams to deliver personalized customer solutions and improve operational efficiency. • Identified renewal opportunities and supported customer retention initiatives through proactive engagement. • Generated customer referrals through relationship-driven conversations and value-based account management. • Maintained customer records, tracked engagement metrics, and ensured smooth execution of customer success operations.

Customer Success Executive at NeoDove, Feb 2025 - May 2026 · 1 yr 4 mos, Bengaluru, Karnataka, India, Onboarded and activated 200+ client accounts across real estate, finance, health, and education sectors, ensuring smooth adoption of Neodove’s CRM. Guided clients through product setup, training, and customization, resulting in faster time-to-value and improved user adoption. Managed 90-day client lifecycle with ~100 calls per month, providing proactive query resolution and building long-term relationships. Drove upsell opportunities by promoting add-on services (WhatsApp API, IVR), contributing to incremental revenue growth. Collaborated with internal teams to capture client feedback, improve product usage, and enhance the overall customer journey.

Gap year at Career Break, Aug 2023 - Jan 2025 · 1 yr 6 mos, Took a career break to focus on government exam preparation and personal skill development, including communication and foundational data skills.

Education

Master of Computer Applications - MCA, Computer Programming, DIT University

Bachelor of Computer Applications - BCA, Computer Programming, Specific Applications, SRMIST, Kattankulathur, Chennai ,Tamil Nadu