---
title: "Sumit Khullar - Functional Manager - CRM in Noida | Tal"
description: "Meet Sumit Khullar, D365 CRM Functional Manager | Delivery Lead | Sales, Customer Service & Field Service | Oil & Gas | Enterprise CRM Transformation | Available to Join Immediately based in Noida."
image: "https://tal.club/meet/sumit-khullar/share-image"
---

# Sumit Khullar on Tal

## Headline

D365 CRM Functional Manager \| Delivery Lead \| Sales, Customer Service & Field Service \| Oil & Gas \| Enterprise CRM Transformation \| Available to Join Immediately

## About

I’m a Microsoft Dynamics 365 CE Functional Manager with 12\+ years in D365 CE \(19 years overall in CRM consulting\), working across Sales, Customer Service, Field Service, and CPQ\-led transformation programs\. My experience spans large\-scale implementations, global rollouts, AMS engagements, and consolidation initiatives — supporting digital transformation efforts for Fortune 500 clients across industries like Oil & Gas, Manufacturing, Healthcare, BFSI, and Education\. I work closely with business and technology stakeholders to drive functional solutioning, process transformation, and delivery governance across complex CRM programs\. This typically involves fit\-gap workshops, validating solution design, UAT and go\-live readiness, stakeholder alignment, and ensuring adoption after rollout\. I bring global delivery experience in onsite–offshore models across the USA, Australia, and Europe, collaborating with distributed teams to deliver practical, business\-aligned solutions\. Along the way, I’ve mentored functional consultants and contributed to strengthening delivery capability — improving consistency, solution quality, and overall execution across engagements\. What I enjoy most is simplifying complex business processes and delivering CRM solutions that actually work effectively for both business teams and end users\!\!

## Location

Noida

## Work experience

Functional Manager \- CRM at Birlasoft, Nov 2019 \- Present · 6 yrs 7 mos, Noida, • Leading Dynamics 365 CRM implementations, rollouts and support engagements for enterprise clients • Working on Sales and Field Service modules for a global Oil & Gas organization • Conducting requirement workshops, solution discussions, and design walkthroughs with business stakeholders • Acting as the primary functional SPOC for clients • Coordinating with technical teams on customizations, integrations, and deployments • Supporting pre\-sales activities including POCs and client demos

Project Lead \- CRM at Planet E\- com Solutions, Jul 2019 \- Nov 2019 · 5 mos, Delhi, India, • Managed post\-implementation support for Dynamics 365 Customer Service • Worked closely with business users on enhancements and operational issues • Coordinated with Microsoft support and internal teams for issue resolution

Lead \- CRM Functional Consultant at Path Infotech Ltd\., Oct 2012 \- May 2019 · 6 yrs 8 mos, Noida, UP, India, • Delivered multiple CRM implementations and support projects for domestic and international clients • Led upgrades from Microsoft Dynamics CRM 2013/2015/2016 to Dynamics 365 CE • Implemented Sales, Service, and Marketing modules • Worked on data migration, security roles, and integrations • Actively involved in pre\-sales discussions, solution estimation, and demos • Experience across Microsoft Dynamics CRM, Oracle CRM On Demand, Fusion CRM, and Siebel CRM

Business Analyst at C1 India Pvt Ltd, Mar 2012 \- Jun 2012 · 4 mos, Noida Area, India

IT Business Analyst \- CRM at Fullerton Securities & Wealth Advisors Ltd\., May 2011 \- Mar 2012 · 11 mos, Gurgaon, India

## Education

Master of Computer Applications \(MCA\), Punjab technical university

Bachelor of Computer Applications \(BCA\) \+ Graduate Diploma in IT \(GDIT\), JIMS

[View the original profile](https://tal.club/meet/sumit-khullar)

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