Headline

Associate Director | PMP® | CSM®

About

PMP and CSM-certified business leader with 8+ years of experience scaling quick commerce and hyperlocal grocery operations across India. Built and led cross-functional teams at Swiggy Instamart, driving national expansion from 12 to 250 dark stores. My expertise lies in Business Expansion, Business Operations, Category Management, and cross-team collaboration with measurable impact on GMV, order growth, and operational efficiency.

Location

Bengaluru

AI stack

claude

notebooklm

Work experience

Associate Director - KAM / Founders Office at LoadShare Networks, Feb 2025 - Oct 2025 · 9 mos, Bangalore Urban, Karnataka, India

Manager - Instock and Projects at DAPL (Amazon Seller Org), Aug 2024 - Jan 2025 · 6 mos, Bangalore Urban, Karnataka, India

Professional development at Career Break, Jan 2024 - Jul 2024 · 7 mos

Project Manager - Strategy and Operations at Swiggy, Mar 2022 - Jan 2024 · 1 yr 11 mos, Bangalore Urban, Karnataka, India, ● Spearheaded multi-project management of cross-functional initiatives using Agile/Hybrid frameworks (FEFO, Demand planning, Mid-mile optimization, Multi-delivery). KPI: Reduced monthly category wastage by 54% (6.5 Cr to 3 Cr) in 1 year. ● Led a team of 35 and managed the execution of quality control initiatives in collaboration with city operations teams, significantly reducing customer complaints by 70% from 5k to 1.5k. ● Designed and executed a Product traceability project using Scrum Framework, enhancing customer trust and measuring KPI – Customer repeat rate by increasing it from 4% to 26% by showcasing the product journey from farm to customers. ● Drove a brand management project, leveraging the Waterfall approach, leading the onboarding and launch of brands and SKUs for a new year campaign within a tight turnaround of 7 days.

Business Associate - Expansion and Operations Strategy at Swiggy, Dec 2019 - Feb 2022 · 2 yrs 3 mos, Banaglore, ● Spearheaded an ambitious expansion project, overseeing the rollout of Instamart stores from 12 to 250 across India within 16 months, leading cross-functional teams and coordinating senior management, product operations, storefront management, catalog management, and overall readiness. KPIs: Daily Average Orders - 4 lakhs, GMV - 14 Cr. ● Utilized Scrum framework to design and build an in-store logistics model, to streamline processes and reduce order-ready time by 60% (from 10 to 4 minutes), enhancing operational efficiency and customer satisfaction. ● Initiated and executed a manpower management project, introducing a model to effectively track and monitor hiring, utilization, and efficiency at the store level, optimizing workforce resources and improving productivity through data-driven decision-making.

Expansion Manager at Swiggy, Mar 2019 - Nov 2019 · 9 mos, India, ● Effectively planned and executed the strategic launch of 60 cities across India using Kanban in a fast-paced environment, leading a team of 20 members and contributing to 1.3 lakh orders per day. ● Developed comprehensive training modules and coached the on-ground teams, ensuring a swift and seamless launch of supply operations. ● Conceptualized and executed a Virtual City launch model, enabling the rapid and efficient expansion into 100 cities. ● Managed a dynamic Ad sales model linked to the GMV of restaurants, generating an additional 60 lakhs in revenue.

Senior Sales Manager at Swiggy, Oct 2017 - Mar 2018 · 6 mos, Mumbai, Maharashtra, India, ● Successfully launched Swiggy POP as a category in 8 localities within 45 days, driving a 23% increase in orders and a 12% growth in new users. ● Conducted in-depth analysis of customer feedback to identify growth opportunities in specific markets and cuisines, resulting in the acquisition of key restaurants. ● Spearheaded the expansion of monthly Ad revenue from 28k to 1 lakh, by strategically selling digital advertising space.

Sales Manager at Swiggy, Oct 2016 - Sep 2017 · 1 yr, Mumbai, Maharashtra, India, ● Increased monthly restaurant onboarding from 8 to 30, which resulted in a quick rise in city orders. ● Successfully increased restaurant onboarding commissions through strong negotiations, raising the average commission from 10% to 22%.

Education

Bachelor in Management studies, E-Commerce/Electronic Commerce, Vidyalankar School of Information Technology