Headline

Senior IT Infrastructure Engineer | Windows Server | Active Directory | Microsoft 365 | Azure Admin (AZ-104) | ServiceNow | Endpoint Security | IT Operations | Network & Firewall Support | #OpenToWork

About

IT Infrastructure Engineer with 14 years of hands-on experience managing enterprise Windows Server, Active Directory, Azure cloud, and ITIL-aligned operations across global MNC, healthcare, and financial environments. I am AZ-104 certified (Azure Administrator Associate) and specialize in: • Windows Server 2012–2022 administration & Active Directory • Azure infrastructure, Entra ID, RBAC & hybrid cloud deployments • Group Policy (GPO), DNS, DHCP, VPN, VLAN & network security • Endpoint security, patch management & Fortinet firewall • Backup & disaster recovery | ServiceNow ITSM | PowerShell scripting. Key achievements: • Maintained 99%+ SLA compliance for global enterprise clients at Accenture • Managed 500+ endpoints & 1,000+ user accounts across multi-site environments • Achieved 100% application uptime for mission-critical hospital systems • Reduced incident resolution time by 20% through structured ITSM workflows Open to senior IT Infrastructure Engineer / Cloud & Systems Admin roles at MNCs across India. 📧 jdk.sumit@gmail.com

Location

Greater Indore Area

Work experience

Information Technology Support Analyst at Accenture, Mar 2022 - Apr 2025 · 3 yrs 2 mos, Indore, Madhya Pradesh, India, Delivered comprehensive desktop support, including installation, configuration, and troubleshooting of antivirus, firewalls, and backup tools. Managed and optimized Active Directory and GPOs for secure user access and policy enforcement. Performed routine server monitoring, performance tuning, and issue resolution to ensure system stability and uptime. Created and maintained documentation for system configurations and support procedures. Oversaw IT asset and license management, streamlining procurement and ensuring compliance. Managed the IT asset lifecycle, including procurement, tagging, audits, and inventory. Provided remote support and resolved issues with Outlook, laptops, and patches. Utilized ServiceNow, RITM, and EAM for ticketing and asset tracking. Monitored system performance and prepared regular IT operations reports.

Information Technology Infrastructure Engineer at Accenture, Mar 2022 - Apr 2025 · 3 yrs 2 mos, Provided end-to-end desktop and server support, including installation, configuration, and troubleshooting of antivirus software, firewalls, and backup tools, achieving 99% system security compliance. Managed Active Directory, Group Policies, and user access controls, ensuring 100% secure and efficient IT operations. Oversaw IT asset and license management, audits, and documentation; delivered remote support for Outlook, laptops, and software via Service Now, RITM, and EAM, resolving 95% of tickets within SLA; and prepared performance reports. Resolved high-priority incidents via Service Now ensuring SLA compliance and collaborating with global teams. Collaborated with global teams for escalations & service improvements.

Assistant It Manager at The Phoenix Mills Ltd., Sep 2021 - Dec 2021 · 4 mos, India

Assistant It Manager at Insight Mall Developers Pvt Ltd, Sep 2021 - Dec 2021 · 4 mos, Troubleshot desktops/laptops, network connectivity & operations devices for 200+ users. Monitored CCTV, Wi-Fi and vendor coordination for 99.9% IT continuity.

Senior System Administrator at Hitachi Systems Micro Clinic, Oct 2019 - Mar 2021 · 1 yr 6 mos, Indore Area, India

Information Technology Administrator at WAYS2STAR FINANCIAL INVESTMENT ADVISORY, May 2018 - Oct 2019 · 1 yr 6 mos, Indore Area, India

Education

PGDCA, CC++, Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Master of Business Administration - MBA, Management Information Systems, General, Sikkim Manipal University - Distance Education