---
title: "Sumera Aatifa - Team Lead - CS Ops in Greater Bengaluru Area | Tal"
description: "Meet Sumera Aatifa, Team Lead @Razorpay | Social Media Ops & Escalation Management | Customer Experience Strategist | AI Mastermind (Outskill) | Ex-Flipkart based in Greater Bengaluru Area."
image: "https://tal.club/meet/sumera/share-image"
---

# Sumera Aatifa on Tal

## Headline

Team Lead @Razorpay \| Social Media Ops & Escalation Management \| Customer Experience Strategist \| AI Mastermind \(Outskill\) \| Ex\-Flipkart

## About

Experienced Social Media Team Lead at Razorpay, specializing in customer engagement, issue resolution, and brand reputation management\. I focus on handling high\-priority escalations, streamlining support processes, and driving customer experience excellence through social channels\. Passionate about digital communication, crisis management, and cross\-functional collaboration, I partner with internal teams to address merchant concerns, optimize support strategies, and strengthen trust between businesses and customers\. With expertise in risk assessment, payment solutions, and customer advocacy, I ensure businesses receive timely, effective resolutions that protect brand reputation and enhance loyalty\. Skilled in social listening, analytics, and stakeholder management, I thrive in fast\-paced environments where proactive problem\-solving and strategic decision\-making are essential\. 🚀 Recently upskilled as an AI Mastermind \(Outskill\), I bring cutting\-edge expertise in AI tools, prompt engineering, automation, and workflow optimization\. I leverage AI to enhance social media operations, improve decision\-making, and unlock innovative approaches for customer engagement and support scalability\. 📌 Explore my Digital Resume here: https://pro\-web\-profile\.preview\.emergentagent\.com/

## Location

Greater Bengaluru Area

## Work experience

Team Lead \- CS Ops at Razorpay, Jul 2024 \- Present · 2 yrs 1 mo, Bengaluru, Karnataka, India

Social Media Team Lead at Flipkart, Apr 2024 \- Jul 2024 · 4 mos, Bengaluru, Karnataka, India

Specialist at Flipkart, Sep 2017 \- Jul 2024 · 6 yrs 11 mos

Senior Specialist at Flipkart, Mar 2021 \- May 2024 · 3 yrs 3 mos

## Education

Bachelor of Commerce \- BCom, Business/Commerce, General, RJS Evening College

[View the original profile](https://tal.club/meet/sumera)

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