---
title: "Sumeet Gadodia - Senior Product Manager in Mumbai Metropolitan Region | Tal"
description: "Meet Sumeet Gadodia, Product Leader | AI × Commerce | Search & Discovery • Growth • CX • Platforms | Building Intelligent Products from 0→1 to Scale | sumeet.nirmit.life based in Mumbai Metropolitan Region. AI stack includes aistudio, claude code, and claude. Explore public work links including sum..."
image: "https://tal.club/meet/sumeet-gadodia/share-image"
---

# Sumeet Gadodia on Tal

## Headline

Product Leader \| AI × Commerce \| Search & Discovery • Growth • CX • Platforms \| Building Intelligent Products from 0→1 to Scale \| sumeet\.nirmit\.life

## About

🤖 AI is easy to demo\. Building AI products that solve real customer and business problems — reliably, at scale — is much harder\. That’s the kind of problem I like solving\. 🚀 Over 13\+ years in Product, my journey has moved from 0→1 building, to platform scale, to profitable growth, and now to AI\-enabled product leadership\. 🛒 At Zepo, I built ecommerce SaaS products and helped launch Zepo Couriers from scratch — learning early that strong products often solve both software and operational problems\. ⚙️ At Onsitego, I helped build and scale customer\-service and logistics platforms from 0→1 to supporting 10× operational scale, while achieving high NPS and strong field\-app adoption\. ✨ At Aza Fashions, my scope spans Discovery, Growth and Retention, Payments, Customer Experience, Post\-Order, International Commerce and AI, while managing and coaching PMs\. 🤖 Recent AI outcomes: • Catalog Intelligence: ₹22 → ₹3/product; \~3\.5× productivity • Support Automation: \~70% of support emails automated • Delivery Promise Intelligence: 99% delivery\-promise accuracy • AI\-built Arabic Commerce: \~60% of Middle East orders through the Arabic experience • AI Stylist: under production testing • Voice AI Agent: support/outbound prototype 📈 Beyond AI, my product work spans Search and Discovery, relevance and ranking, personalisation, recommendations, Growth and Retention, Payments, CX, Post\-Order and International Commerce\. • COD share: 42% → 17% • India RTO: \~8% → below 1\.5% • PDP recommendation engagement: \~6% → \~10% • Order size: \~1\.7 → \~2\.2 items • Products serving \~1\.5M monthly users 💡 What excites me isn’t AI for the sake of AI\. It’s using technology to remove complexity, augment people and create measurable business impact\. My approach: understand the problem → simplify the system → build the product → measure the outcome → keep improving it\. 🤝 If you’re building AI\-powered products, commerce platforms or complex customer journeys, let’s connect\.

## Location

Mumbai Metropolitan Region

## AI stack

aistudio

claude code

claude

codex

cursor

gemini

## Work experience

Senior Product Manager at Aza Fashions, May 2022 \- Present · 4 yrs 7 mos, Mumbai, 🚀 Leading product strategy across Ecommerce, Search and Discovery, Growth, Customer Experience, Post\-Order and AI for a multi\-market luxury commerce platform serving \~1\.5M monthly users\. 🏗️ PLATFORM AND PRODUCT • Helped rebuild Aza’s commerce experience from a third\-party platform to an in\-house stack, owning journeys across Search and Discovery, PDP/PLP, Cart, Checkout, Customer Accounts and Post\-Order\. • Built and scaled products across search relevance, ranking, personalisation, recommendations, merchandising and experimentation to improve how customers discover and purchase products\. 📈 GROWTH AND PROFITABILITY • Improved recommendation engagement from \~6% to \~10% and increased order size from \~1\.7 to \~2\.2 items through better discovery and recommendation experiences\. • Reduced COD share from 42% to 17% and India RTO from \~8% to below 1\.5% through risk decisioning, policy controls and post\-order improvements\. • Reduced India return rate from \~15–20% to \~10–11% through product, policy and customer\-experience interventions\. 🤖 AI PRODUCTS AND AUTOMATION • Reduced catalog enrichment cost from ₹22 to ₹3/product while improving productivity \~3\.5× through AI\-led catalog intelligence and enrichment\. • Automated \~70% of incoming support emails using AI workflows with evaluation and fallback mechanisms\. • Improved delivery\-promise accuracy to 99% through automated auditing and exception detection\. • Built AI\-assisted Arabic commerce now supporting \~60% of Middle East orders\. • Currently advancing a production\-tested AI Stylist, AI Virtual Try\-On and Voice AI Agent prototype for support and outbound use cases\. 👥 PRODUCT LEADERSHIP • Manage and coach PMs while owning annual planning, roadmaps and portfolio prioritisation across Discovery, Growth and Retention, Payments, CX, Post\-Order, International Commerce and AI\.

Senior Product Manager \- Customer Experience Designer at Onsitego, Jul 2018 \- May 2022 · 3 yrs 11 mos, Mumbai Area, India, ⚙️ Built and scaled customer service and logistics platforms across the end\-to\-end post\-purchase journey, helping Onsitego \(InsureTech\) move from early\-stage operations to 10× service scale\. 🚀 PLATFORM SCALE • Built products across CRM, customer support, logistics, partner ecosystems and field operations, enabling the platform to support 10× growth in monthly service requests\. • Designed and scaled workflows across claim initiation, pickup, repair and return, connecting customers, internal teams, service partners and logistics providers on a common platform\. 📈 CUSTOMER AND OPERATIONAL IMPACT • Improved NPS from 40 to 70 by simplifying service journeys, improving visibility and reducing friction across the customer experience\. • Drove 90% field\-app\-platform adoption by building workflows that better supported technicians and operational teams in their day\-to\-day work\. 🔄 PRODUCT AND PLATFORM OWNERSHIP • Translated complex operational processes into scalable products and decisioning workflows across customer support, logistics and partner operations\. • Worked across customer\-facing journeys and the systems behind them, building the product foundations needed to scale service operations without scaling complexity at the same rate\.

Product Manager at Zepo\.in, Apr 2013 \- Jul 2018 · 5 yrs 4 mos, Mumbai Metropolitan Region, 🚀 Built 0→1 ecommerce SaaS products at Zepo, working across seller onboarding, activation, conversion and logistics for thousands of merchants\. 🛒 ECOMMERCE SaaS • Owned the seller journey across onboarding and the ecommerce platform, simplifying how merchants could launch and operate their online stores\. • Improved the acquisition funnel from visitor to trial to paid seller by working across product, sales and customer journeys\. 📦 0→1 LOGISTICS • Conceptualized and helped launch Zepo Couriers from scratch, extending the product beyond ecommerce software into logistics and fulfilment\. • Translated merchant shipping pain points into product workflows, connecting ecommerce operations with courier services and creating a new product line for Zepo\. 💡 PRODUCT FOUNDATION • Worked across product strategy, execution and go\-to\-market in an early\-stage environment, building the 0→1 product foundations that shaped my approach to product management\.

Internship Project \- Social Trading at Marketiffy, Apr 2012 \- Oct 2012 · 7 mos, Mumbai Area, India, Social Trading \(Marketiffy\.in\) project is a web based platform which is developed around the idea of stock market being sensitive to sentiments and activities of traders society in stock market\. Idea is that if you get to know what market experts \(experienced people\) are doing, you would make a better decision and eventually make money in the market\. It is basically trying to capture herd nature of the stock market\. My role in the project was, • Concept and design of the Social Trading product which includes Social element likes Follow trader, copy trader, Follow Company, Profile and trading elements like virtual trading \(Buy, Sell\), live streaming of stock data, watchlist, orderbook, portfolio, transactions\. • Project management of the product\. • Selection of technology like java, play framework, twitter bootstrap, Mysql database\. • Brand creation and Logo Design “Marketiffy”\. Promotional video development to teach what is social trading\. • Website development\. • Effort estimation using object estimation\.

Management Student \(IT\) at Symbiosis Center for Information Technology, Jun 2011 \- Mar 2013 · 1 yr 10 mos, Pune

## Education

MBA, IT, SYMBIOSIS INTERNATIONAL UNIVERSITY

B\.E\., Electronics, K\.J\. Somaiya College of Engg\., Vidyavihar \(Mumbai University\)

## Public links

- sumeet\.nirmit\.life: https://sumeet\.nirmit\.life/

[View the original profile](https://tal.club/meet/sumeet-gadodia)

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