Headline

Building Affordable High-Quality AI Certified Enterprise Fleet Laptop Solutions | Driving 24×7 SLA Stability for 2,300+ Global Agents

About

I solve operational bottlenecks at scale through workforce intelligence, data-driven planning, and process optimisation. At Amazon, I manage workforce scheduling, real-time operations, routing optimisation, and capacity planning across global Payment Risk Operations functions supporting 2,300+ agents in 24×7 environments. I specialise in converting operational complexity into scalable systems that improve SLA adherence, reduce inefficiencies, and increase resource utilisation. Over the last 5+ years, I have worked across Workforce Management, Fraud Investigations, Queue Management, and Operational Planning, leading initiatives that improved productivity, stabilised workflows, and optimised staffing decisions in high-pressure environments. My expertise includes: • Workforce Scheduling & Capacity Planning • Real-Time Queue & SLA Management • Routing Optimization & Workflow Efficiency • Volume Forecasting & GAP Analysis • Operational Analytics & Resource Allocation Beyond workforce operations, I am actively exploring scalable enterprise technology solutions focused on Affordable High-Quality AI Certified Enterprise Fleet Laptops designed for modern businesses, operations teams, and AI-enabled workforces. I believe the future belongs to organisations that combine operational efficiency, AI readiness, and scalable infrastructure. Open to collaborating on: Workforce Transformation, AI Operations Enablement, Enterprise Process Optimisation, WFM Strategy & Scheduling, AI Infrastructure & Enterprise Device Solutions Let’s connect if you are building operationally efficient, AI-ready enterprises : sumedhap46@gmail.com

Location

Greater Bengaluru Area

AI stack

antigravity

claude

codex

ChatGPT

ChatGPT Images

Work experience

Founder at Stealth Startup, May 2026 - Present · 5 mos, Mandi, Himachal Pradesh, India

WFM Scheduling Analyst at Amazon, Jul 2025 - May 2026 · 11 mos, Bengaluru, Karnataka, India

Workforce Analyst at Amazon, Jan 2024 - May 2026 · 2 yrs 5 mos, Hyderabad, Telangana, India

Investigations Specialist at Amazon, Sep 2022 - Jan 2024 · 1 yr 5 mos, Remote

Transaction Risk Investigator at Accenture, Feb 2019 - Oct 2020 · 1 yr 9 mos, Gurugram, Haryana, India

Education

Entrepeneurship and Venture Building and Agentic AI, Indian Institute of Technology, Mandi

Bachelor of Arts - BA, Economics, Delhi University