Headline

Manager @ IBM | Solutions Architecture & Customer Success | Enterprise Cloud Transformation & FinOps | AWS | MBA UWA • MS CS • IIM Kozhikode

About

I help enterprise organisations accelerate cloud transformation and realise business value through cloud architecture, platform engineering, DevOps, security, and customer success leadership. Over the past six years, I've worked across AWS, HashiCorp, and IBM, partnering with enterprise customers to design secure, scalable cloud platforms, drive technology adoption, and align technical initiatives with business outcomes. As a Manager, Solutions Architecture & Customer Success, I work with executive and technical stakeholders to accelerate adoption, remove organisational and technical barriers, manage critical escalations, and maximise the value of cloud investments. My experience spans solution architecture, customer success, infrastructure automation, executive stakeholder engagement, and strategic account management. I'm one of a small cohort globally to hold the AWS Solutions Architect – Professional, AWS DevOps Engineer – Professional, and AWS Security – Specialty certifications simultaneously (2026). Alongside my professional journey, I'm pursuing an MBA at the University of Western Australia, combining technical expertise with business strategy and leadership. Interests: Cloud Architecture | GenAI & AI Adoption | DevOps | Infrastructure as Code | Platform Engineering | Enterprise Security | Customer Success

Location

Bengaluru

AI stack

claude code

gemini

github copilot

kiro

meta

Microsoft Copilot

Work experience

Manager: Solutions Architecture & Customer Success at IBM, Sep 2025 - Present · 1 yr 2 mos, ● Manage 20+ enterprise accounts across US and APAC — BFSI, Healthcare, Retail, Tech, and Manufacturing — averaging $1M+ ACV, with 100% renewal rate and net revenue retention above 100% through multiple account expansions. ● Deliver enterprise time-to-value on HashiCorp Terraform, Vault, Consul, and Nomad within 4 weeks across complex regulated environments — through POCs, MVPs, architecture reviews, and hands-on workshops. ● Serve as primary technical advisor to C-suite stakeholders, aligning IaC, secrets management, and zero-trust networking strategies with business transformation objectives. ● Drive proactive account health via Gainsight and custom telemetry, owning executive escalations end-to-end and consistently restoring trust in high-value, high-stakes situations. ● Influence product roadmap through direct customer feedback loops while building IBM's CS and pre-sales capability through playbooks, peer mentoring, and reusable technical accelerators.

Solutions Architect at IBM, Apr 2025 - Aug 2025 · 5 mos, ● Delivered core solutions architecture across HashiCorp Terraform, Vault, and Consul — infrastructure design, secrets management, and service mesh implementation for $1M+ ACV enterprise environments. ● Managed end-to-end customer lifecycle for enterprise accounts, driving onboarding, adoption, and expansion motions in partnership with sales and engineering. ● Monitored account health via Gainsight, mitigated renewal risks, and fed direct customer insights into product roadmap conversations.

Cloud Support Associate at Amazon, 2022 - Mar 2025 · 3 yrs 3 mos, Bengaluru, ● Handled 20+ enterprise support cases daily across a broad AWS service portfolio — compute, networking, security, storage, data, and ML — sustaining high resolution quality across 3+ years and 15,000+ cumulative engagements. ● Managed named enterprise accounts alongside case work, advising on AWS architecture, aligning solutions to business objectives, and resolving critical escalations in collaboration with Support Engineers and SREs. ● Designed AWS cost optimization strategies — Savings Plans, Reserved Instances, and EDPs — and developed FinOps roadmaps covering cost governance, visibility, and resource utilization for enterprise customers. ● Built reusable SOPs and best practice assets from customer engagements, enabling scalable AWS adoption across partner networks and contributing to broader team capability.

Application Test Associate at Amazon, 2021 - 2022 · 1 yr, Bengaluru, ● Executed manual testing on Amazon Fire TV Stick — identifying production-level bugs that resulted in verified fixes shipped to millions of end users ● Reported test deviations, drove process improvements to enhance testing efficiency, and onboarded new team members to maintain quality standards under tight release deadlines

Business Support Associate at Amazon, 2020 - 2021 · 1 yr, Pune District, ● Resolved complex customer issues for Amazon Business accounts, consistently meeting KPIs across customer satisfaction, call handling time, and first-contact resolution ● Built working knowledge of Amazon's internal support systems and tools — foundational to later technical roles within the Amazon ecosystem

Education

Master of Business Administration - MBA, The University of Western Australia

Professional Certificate Programme in Advanced Business Management, Indian Institute of Management, Kozhikode