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Sumant Dixit

Recaho (E2E Software Solution for HoReCa)-Enterprise Account Manager | Customer Success | Team Lead | SaaS & Restaurant Technology

Pune District

8+ years of work experience

Recaho™
May 20262 mosPresent

Pune City

Enterprise Account Manager | Customer Success Operation | Team Lead | SaaS & Restaurant Technology. Customer Success and Enterprise Account Management professional with experience managing key restaurant enterprise accounts, driving product adoption, and building long-term client relationships. Skilled in leading cross-functional teams, overseeing successful implementations, conducting client onboarding and training, and ensuring high customer satisfaction. Proven ability to bridge customer needs with product development, deliver strategic solutions, and drive business growth through operational excellence and stakeholder management.
Recaho™
Nov 20241 yr 8 mosJun 2026

Pune District

O4S (Original4Sure | Supplytics | Gynger)
Apr 20213 yrs 9 mosDec 2024

Pune Division

SupplyNote
Sep 20208 mosApr 2021

Maharashtra, India

Role & Responsibilities > Working on Saas Based software support which is a combination of software and e-commerce to Horeca industry. 1. POC to new onboarded clients. 2. Scheduling meetings and handling their implementation from Scratch. 3. Provide Training to the client on software 4. Resolve their issues based on software via phone , email , ticket tool. 5. Implementated & Handling HUBSPOT ticket tool for Support team. 6. Connected with Client & Internal Development team for better product features. 7. Client satisfaction. 8. Proactive support to clients after installation & Training.
dineout.co.in
Nov 20181 yr 11 mosSep 2020

Mumbai Area, India

Role & Responsibilities ● Schedule installations & training, Also analyzing the requirements of the client about the product at first instance and get back to Sales/AM. ● Deployment: Installation & Training about POS, Supply chain Managment, Apps, etc products at the client end, Onsite (Client Location) / remotely ● Proactive support to clients after installation & Training. ● Work on troubleshooting the MySql database as well. ● Resolve L2 level queries which were forwarded from the L1 team by ticketing tool & Also assist the L1 team for specific issues which client-facing. ● Problem Management of software, various technical issues need to resolve for a client at real-time on remote / Onsite ● Meeting with clients target efficiently and accurately. ● Handling escalations with analyzing/ investigating by doing the root cause analysis ● Assists team members in the scheduling of project tasks and finding a resolution to issues
Torqus Systems Private Limited
May 20187 mosNov 2018

Mumbai Area, India

Work Role 1. Install Product and Training to a client remotely or onsite 2. Maintain relations with the client for better service 3. Manage Client queries and issues over Phone /Email/Chats. 4. Worked on a database with the development team and provide proper resolutions to customer in less time

Education

ELECTRONICS & TELECOMMUNICATION

G.H.RAISONI COLLEGE OF ENGINEERING,NAGPUR

20143 yrs2017

Diploma, Electronics & Telecommunication Engg.

G.H. RAISONI POLYTECHNIC, NAGPUR

20095 yrs2014

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Headline

Recaho (E2E Software Solution for HoReCa)-Enterprise Account Manager | Customer Success | Team Lead | SaaS & Restaurant Technology

About

Product Support with 7+ years of leading enterprise implementations, customer success operations, and product delivery across SaaS and restaurant-tech. I specialize in converting business requirements into stable, scalable product experiences—driving UAT, customizations, onboarding, and seamless go-lives. Trusted as the bridge between clients, product, and engineering, I bring strong ownership, clear communication, and operational discipline to every deployment. My focus is on improving adoption, optimizing workflows, and ensuring high-quality client outcomes. Experienced with Jira, Confluence, Freshdesk, HubSpot, Asana, and AI-driven insights, I combine analytical thinking with execution excellence to support product growth and enterprise reliability. I build processes that scale, strengthen customer trust, and elevate product performance—consistently delivering value with speed, clarity, and precision.

Location

Pune District

Work experience

Team Lead - Customer Operation at Recaho™, May 2026 - Present · 2 mos, Pune City, Enterprise Account Manager | Customer Success Operation | Team Lead | SaaS & Restaurant Technology. Customer Success and Enterprise Account Management professional with experience managing key restaurant enterprise accounts, driving product adoption, and building long-term client relationships. Skilled in leading cross-functional teams, overseeing successful implementations, conducting client onboarding and training, and ensuring high customer satisfaction. Proven ability to bridge customer needs with product development, deliver strategic solutions, and drive business growth through operational excellence and stakeholder management.

Product Executive - Customer Operations at Recaho™, Nov 2024 - Jun 2026 · 1 yr 8 mos, Pune District

Business Analyst at O4S (Original4Sure | Supplytics | Gynger), Apr 2021 - Dec 2024 · 3 yrs 9 mos, Pune Division

Senior Support Engineer at SupplyNote, Sep 2020 - Apr 2021 · 8 mos, Maharashtra, India, Role & Responsibilities > Working on Saas Based software support which is a combination of software and e-commerce to Horeca industry. 1. POC to new onboarded clients. 2. Scheduling meetings and handling their implementation from Scratch. 3. Provide Training to the client on software 4. Resolve their issues based on software via phone , email , ticket tool. 5. Implementated & Handling HUBSPOT ticket tool for Support team. 6. Connected with Client & Internal Development team for better product features. 7. Client satisfaction. 8. Proactive support to clients after installation & Training.

Senior Support Engineer at dineout.co.in, Nov 2018 - Sep 2020 · 1 yr 11 mos, Mumbai Area, India, Role & Responsibilities ● Schedule installations & training, Also analyzing the requirements of the client about the product at first instance and get back to Sales/AM. ● Deployment: Installation & Training about POS, Supply chain Managment, Apps, etc products at the client end, Onsite (Client Location) / remotely ● Proactive support to clients after installation & Training. ● Work on troubleshooting the MySql database as well. ● Resolve L2 level queries which were forwarded from the L1 team by ticketing tool & Also assist the L1 team for specific issues which client-facing. ● Problem Management of software, various technical issues need to resolve for a client at real-time on remote / Onsite ● Meeting with clients target efficiently and accurately. ● Handling escalations with analyzing/ investigating by doing the root cause analysis ● Assists team members in the scheduling of project tasks and finding a resolution to issues

Technical Support Associate at Torqus Systems Private Limited, May 2018 - Nov 2018 · 7 mos, Mumbai Area, India, Work Role 1. Install Product and Training to a client remotely or onsite 2. Maintain relations with the client for better service 3. Manage Client queries and issues over Phone /Email/Chats. 4. Worked on a database with the development team and provide proper resolutions to customer in less time

Education

ELECTRONICS & TELECOMMUNICATION, G.H.RAISONI COLLEGE OF ENGINEERING,NAGPUR

Diploma, Electronics & Telecommunication Engg., G.H. RAISONI POLYTECHNIC, NAGPUR