--- title: "Suman Dey - Revenue Strategy Manager - Global Business Operation in Bengaluru | Tal" description: "Meet Suman Dey, Revenue Operations | GTM Planning | Forecasting | Salesforce | Compensation & Territory Design | Business AI | B2B SaaS | based in Bengaluru. AI stack includes claude, gemini, and lovable." image: "https://tal.club/meet/suman-dey/share-image" --- # Suman Dey on Tal ## Headline Revenue Operations \| GTM Planning \| Forecasting \| Salesforce \| Compensation & Territory Design \| Business AI \| B2B SaaS \| ## About I help B2B SaaS teams bring structure to how revenue is planned, tracked, and executed\. Over the years at Freshworks, Chargebee, Postman, and now Uniphore, I鈥檝e mostly stepped in when growth starts outpacing process\. Forecasts become hard to trust, territories stop reflecting reality, pipeline looks healthy but does not close, and leaders lack clear answers from the data\. My work usually centers around fixing the operating backbone behind revenue teams: > Building reliable forecasting and coverage models > Aligning territories, quotas, and capacity > Setting guardrails around pricing and approvals > Cleaning up lead ownership and lifecycle flow > Creating reporting that leadership can actually use Some tangible outcomes: > Generated over $2M in additional pipeline by improving routing logic > Improved forecast confidence and deal hygiene > Reduced invoice cancellations and revenue leakage > Established repeatable planning frameworks across GTM teams Tools I frequently work with include Salesforce, Clari, Looker, Gong, HubSpot, ZoomInfo, Dealhub, Terret, Zendesk, Jira\. I enjoy working with SaaS companies that are growing quickly and need their revenue operations to catch up with their ambitions\. Connect with me to learn more about my experience and how I can help your business grow\. Keywords: RevOps, Revenue Operations, Sales Operations, GTM Operations, Forecasting, Planning, SaaS Metrics, ARR, NRR, Churn, Pipeline Coverage, Salesforce, Clari, CPQ ## Location Bengaluru ## AI stack claude gemini lovable openai perplexity ## Work experience Revenue Strategy Manager \- Global Business Operation at Uniphore, Dec 2024 \- Present 路 1 yr 10 mos, Bengaluru, 饾悜饾惃饾惀饾悶饾惉 & 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉: > Supported 7 Sales Leaders across India, ANZ, Middle East, and the Philippines by providing strategic guidance on forecasting, pipeline governance, deal execution, and operational planning across multiple business priorities\. > Influenced $1\.2M ARR by partnering with Sales, Finance, Legal and Product, to accelerate deal execution, streamline quote approvals and protect deal margins\. > Strengthened pipeline governance and forecast accuracy across JPAC by improving sales enablement and process governance, reducing forecast\-related support tickets by 90% while increasing forecasting discipline and sales accountability\. > Developed a Deal Health Score by integrating CRM and sales activity data into the forecasting platform, reducing deal slippage by 30% and providing leadership with real\-time visibility into pipeline health and at\-risk opportunities\. > Automated executive dashboards, Salesforce reports, and notification workflows, enabling real\-time pipeline visibility and data\-driven decision\-making for Sales leadership\. > Built automated renewal dashboards and governance processes that improved renewal accountability, resulting in 77% of renewals being completed on time while enabling earlier identification and mitigation of churn risks\. > Designed and implemented automation initiatives that improved Salesforce data quality and increased sales commission process efficiency by reducing manual effort by 20%\. > Served as a trusted advisor to Sales leadership by driving continuous improvements across forecasting, Deal Desk, pipeline governance, and commission operations through standardized RevOps processes and scalable operating models\. Associate Program Manager \- Strategy and operations at Postman, Jul 2021 \- Nov 2024 路 3 yrs 5 mos, Bengaluru, 饾悜饾惃饾惀饾悶饾惉 & 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉: > 饾悑饾悶饾悮饾悵 饾悓饾悮饾惂饾悮饾悹饾悶饾惁饾悶饾惂饾惌 饾悮饾惂饾悵 饾悜饾惃饾惍饾惌饾悽饾惂饾悹: Optimized lead routing logic, improving lead response time, increasing conversion rates, and generating additional pipeline of > $2M\. > 饾悘饾惈饾惃饾悳饾悶饾惉饾惉 饾悗饾惄饾惌饾悽饾惁饾悽饾惓饾悮饾惌饾悽饾惃饾惂: Streamlined processes to significantly reduce invoice cancellations and enhance payment collection efficiency\. > 饾悞饾悮饾惀饾悶饾惉 饾悮饾惂饾悵 饾悜饾悶饾惎饾悶饾惂饾惍饾悶 饾悗饾惄饾悶饾惈饾悮饾惌饾悽饾惃饾惂饾惉: Support the GTM team with forecasting, pipeline management, territory planning, and compensation design\. Ensured CRM hygiene and facilitated smooth handoff from sales to order processing, customer success, and renewal teams\. > 饾悜饾悶饾惄饾惃饾惈饾惌饾悽饾惂饾悹 饾悮饾惂饾悵 饾悓饾悶饾惌饾惈饾悽饾悳饾惉: Create and maintain dashboards and reports to track key metrics such as lead flow, pipeline generation, deal velocity, and revenue acceleration\. Compiled data and insights for presentation slides to provide monthly and quarterly updates to leadership on successes and areas needing improvement\. > 饾悞饾惌饾惈饾悮饾惌饾悶饾悹饾悽饾悳 饾悘饾惀饾悮饾惂饾惂饾悽饾惂饾悹: Drive annual planning process for sales, customer success, and renewal teams, designing territory plans, quota structures, headcount models, and compensation schemes to meet GTM objectives 饾悡饾惃饾惃饾惀饾惉: Salesforce, Hubspot, Zendesk, Looker, Clari, Jira, Confluence, Fresh sales CRM, ZoomInfo, Sales Navigator, Gong, Excel, and Powerpoint\. 饾悊饾悡饾悓 饾悗饾惄饾悶饾惈饾悮饾惌饾悽饾惃饾惂: Territory planning, Process scaling, Reporting & Analytics, Forecasting, SaaS Metrics, KPI, and Business Presentations\. Business Analyst\-RevOrg at Locus, Dec 2019 \- Jun 2021 路 1 yr 7 mos, Mumbai Area, India, 饾悜饾惃饾惀饾悶饾惉 & 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉: > Developed and prioritized strategic target account lists for sales representatives, resulting in a 25% increase in pipeline efficiency and execution in the early sales stages\. > Conducted comprehensive market intelligence on target accounts, providing sales reps with timely updates and designing strategies that re\-engaged 15% of dormant leads and opportunities\. > Created and delivered weekly and monthly sales analysis reports, offering regional leaders valuable insights into funnel performance and team dynamics leading to a 20% improvement in lead engagement\. > Analyzed sales data, including revenue, margins, and performance metrics, to identify trends and recommend areas for improvement\. > Maintained scalable processes and the sales playbook, boosting efficiency by 30% throughout the sales and customer lifecycle\. Senior LDR at Chargebee, Jan 2018 \- Dec 2019 路 2 yrs, Chennai Area, India, 饾悜饾惃饾惀饾悶饾惉 & 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉: > Conducted secondary research on industry trends and client business models, aiding sales reps in building customer relationships\. > Monitored global SaaS events, identified key decision\-makers, and prioritized engagement based on relevant social media activity\. > Performed CRM audits to ensure data accuracy and linked discrepancies to rep performance, enhancing overall data hygiene\. > Engaged in live chat with website visitors to facilitate instant demo bookings, resulting in a $1M pipeline creation in one month through live chat and achieving an 87% chat\-to\-deal conversion rate\. Market Research at Freshworks Inc\. \(formerly Freshdesk\), Jan 2016 \- Nov 2017 路 1 yr 11 mos, Chennai Area, India, 饾悜饾惃饾惀饾悶饾惉 & 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉: > Conducted detailed research on inbound leads and accounts, updating relevant data in SFDC CRM\. > Routed inbound signups to the appropriate regional sales rep based on geographic location\. > Generated high\-quality outbound lead database with verified email addresses and contact numbers\. > Enhanced lead routing logic by categorizing industries based on funding, revenue, employee count, product, and region\. > Monitored daily sign\-ups and demo requests, ensuring all were addressed within 24 hours\. ## Education MBA, Marketing/Marketing Management, General, Loyola College Master of Science, SRM IST Chennai [View the original profile](https://tal.club/meet/suman-dey) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/suman-dey#person", "name": "Suman Dey", "url": "https://tal.club/meet/suman-dey", "image": "https://tal.club/meet/suman-dey/profile-photo.jpg", "description": "Meet Suman Dey, Revenue Operations | GTM Planning | Forecasting | Salesforce | Compensation & Territory Design | Business AI | B2B SaaS | based in Bengaluru. AI stack includes claude, gemini, and lovable.", "jobTitle": "Revenue Strategy Manager - Global Business Operation", "worksFor": { "@type": "Organization", "name": "Uniphore" }, "hasOccupation": { "@type": "Occupation", "name": "Revenue Strategy Manager - Global Business Operation" }, "homeLocation": { "@type": "Place", "name": "Bengaluru" }, "alumniOf": [ { "@type": "EducationalOrganization", "name": "Loyola College" }, { "@type": "EducationalOrganization", "name": "SRM IST Chennai" } ], "knowsAbout": [ "claude", "gemini", "lovable", "openai", "perplexity" ], "mainEntityOfPage": { "@id": "https://tal.club/meet/suman-dey#webpage" } }, { "@type": "ProfilePage", "@id": "https://tal.club/meet/suman-dey#webpage", "url": "https://tal.club/meet/suman-dey", "name": "Suman Dey on Tal", "description": "Meet Suman Dey, Revenue Operations | GTM Planning | Forecasting | Salesforce | Compensation & Territory Design | Business AI | B2B SaaS | based in Bengaluru. AI stack includes claude, gemini, and lovable.", "dateModified": "2026-09-09T14:06:45.396Z", "isPartOf": { "@id": "https://tal.club/#website" }, "mainEntity": { "@id": "https://tal.club/meet/suman-dey#person" }, "primaryImageOfPage": { "@type": "ImageObject", "url": "https://tal.club/meet/suman-dey/profile-photo.jpg", "contentUrl": "https://tal.club/meet/suman-dey/profile-photo.jpg", "caption": "Suman Dey profile photo on Tal" }, "inLanguage": "en-IN" } ] } ```