Headline

Support Operations Specialist at Amazon | Root Cause Analysis | Linux | Ticketing Tools

About

Support Operations Specialist at Amazon with a strong focus on system support, root cause analysis, and operational excellence. I bring hands-on experience in handling escalations, resolving complex technical issues, and working with internal tools to ensure smooth business operations. My work involves analyzing patterns, identifying long-term fixes, and collaborating across teams to improve processes and reduce operational friction. I'm particularly interested in cloud technologies and continue to expand my knowledge in systems, networking, and infrastructure tools. I’m driven by curiosity, continuous learning, and a commitment to delivering high-quality support that enables business success. Key Areas: • System & Cloud Support • Root Cause Analysis (RCA) • Ticketing Tools & Escalation Handling • Linux & Internal Tech Tools • Process Improvement & Documentation

Location

Bengaluru

Work experience

Support Operations Specialist – L3 at Amazon, Feb 2025 - Present · 1 yr 5 mos, India, As a Support Operations Specialist at Amazon, I work on ensuring seamless business operations by identifying and resolving system-level issues through detailed investigation and collaboration. My role requires handling high-volume ticket queues, performing deep root cause analyses (RCA), and providing data-backed solutions to minimize future escalations. Key responsibilities include: • Managing and resolving operational tickets through internal tools • Conducting Root Cause Analysis (RCA) for recurring or high-impact issues • Coordinating with cross-functional teams to implement long-term fixes • Monitoring system health and process compliance metrics • Documenting SOPs and process improvements • Ensuring SLA adherence and operational accuracy • Supporting audits, escalations, and compliance workflows My work directly contributes to improving internal workflows, reducing system downtime, and enhancing customer experience through operational efficiency.

Internship at VV Safety Glass Industries, Jan 2023 - May 2023 · 5 mos, Gained relevant knowledge about the industry, work planning, operations, process, supply chain, precautions and safety measures followed. Based on the knowledge, a college project was carried out which focused on optimizing the manufacturing process. Sorted and organized files, spreadsheets, and reports.

Education

B.E., Mechanical Engineering, KLE Technological University

KLE Technological University - Hubballi (India)