Headline

Product Manager | Retail,E-commerce,Marketplace platform | 0 to 1 & Scale | Driving Fulfilment, Hyperlocal delivery, Post order systems

About

Product Manager with 7+ years building and scaling fulfilment, post-order, and marketplace platforms across e-commerce and B2B logistics. My focus is on operational products — delivery systems, payment controls, vendor workflows, and the post-order experience — where execution complexity is high and the business impact of getting it right is direct and measurable. At IBO, I led the 0→1 build of a hyperlocal express delivery platform that grew online order share from 0.5% to 2.5% in six months. Alongside this, I launched a COD risk and control system that reduced payment discrepancies by 40%, and rebuilt post-order rescheduling to improve NPS by 8 points. At Buildistan, I owned a B2B marketplace for 1,500+ vendors — increasing order conversion by 20%, cutting vendor onboarding TAT from 7 days to 24 hours, and launching a loyalty platform that delivered a 20% sales uplift. Prior to this, at PwC, I built decision intelligence and salesforce optimization platforms for large FMCG clients, consolidating fragmented data systems into unified workflows that reduced manual effort by 70% and accelerated strategic decision-making by 50%. I bring a strong track record of 0→1 delivery, cross-functional execution, and building systems that improve speed, reliability, and operational efficiency at scale. Currently serving notice and open to Product Manager roles in ecommerce, quick commerce, marketplace platforms.

Location

Bengaluru

AI stack

claude

openai

Work experience

Product Manager at IBO, May 2025 - Present · 1 yr 5 mos, Bangalore Urban, Karnataka, India, ~ Built hyperlocal express delivery from scratch → online order share 0.5% to 2.5% in 6 months ~ Launched COD risk system (OTP, limits, UPI nudges) → 40% fewer discrepancies, 50% less reconciliation effort ~ Rebuilt post-order rescheduling → 30% drop in failed deliveries, NPS up 8 pts (34→42)

Associate Product Manager at Shyam Steel Industries Limited, Aug 2023 - Apr 2025 · 1 yr 9 mos, Kolkata, West Bengal, India, ~ Owned B2B marketplace (RFQ→order) for 1,500+ vendors → +20% conversion, 90% order visibility, 40% fewer manual touchpoints ~ Built API-driven vendor onboarding → TAT from 7 days to 24 hrs, +25% activation ~ Launched QR loyalty platform → 95% faster fulfilment TAT, +35% engagement, +20% sales

Consultant at PwC India, Jan 2022 - Jul 2023 · 1 yr 7 mos, Bengaluru, Karnataka, India, ~ Rebuilt salesforce optimization platform (routing, beat planning) → 70% less manual effort, 20–25% productivity gain for FMCG client ~ Unified fragmented primary + secondary sales data into one decision platform → 70% less MIS effort, 50% faster decisions

Business Analyst at Mindtree, Jun 2021 - Jan 2022 · 8 mos, Led requirement elicitation across 10+ APAC & IMEA markets to standardize retail KPI taxonomy. Supported data validation and UAT, reconciling manual and system-generated KPIs to improve data reliability and product visibility insights.

Software Engineer at Tech Mahindra, Oct 2016 - May 2019 · 2 yrs 8 mos, Pune/Pimpri-Chinchwad Area, ~ Automated regression suite → 50% faster QA cycles, 3 consecutive zero-defect CRM releases. Bravo Award, Mar 2019

Education

Master of Business Administration, big data analytics, Goa Institute of Management (GIM)

B.Tech (ECE), Electrical, Electronics and Communications Engineering, Siliguri Institute of Technology