Headline

Data-Driven Customer Success Leader | Seasoned in Sales, Renewals, Billing & Operations | Driving P&L Growth & People Intelligence

About

I am a result-oriented professional with a strong foundation in sales, operations, and customer success. With hands-on experience in account management, renewals, and billing, I excel at driving revenue growth while maintaining operational efficiency. My data-driven approach allows me to identify opportunities, solve complex challenges, and deliver measurable business outcomes. I have a proven track record of managing P&L, streamlining processes, and fostering long-term client relationships that boost retention and revenue. My expertise extends to people intelligence—understanding team dynamics and customer behavior to create strategies that maximize impact and satisfaction. Passionate about creating value, I thrive in fast-paced environments where I can lead teams, enhance operational standards, and consistently exceed expectations. Whether it’s optimizing renewals, driving billing accuracy, or crafting innovative sales strategies, I bring a blend of analytical thinking and people-first leadership to every role. Let’s connect if you share my passion!

Location

Greater Bengaluru Area

AI stack

claude

elevenlabs

replit

Work experience

Manager - Ultra HNIs at Zion Hills Golf County, Feb 2026 - Present · 8 mos, Bengaluru, Karnataka, India

Senior Lead at WeWork India, Apr 2025 - Feb 2026 · 11 mos, Bangalore Urban, Karnataka, India

Lead at WeWork India, Jan 2023 - May 2025 · 2 yrs 5 mos, Bengaluru, Karnataka, India, - Collaborated with the digital, brand, and design teams to pioneer a virtual office tour solution for remote client engagement. Managed the project from ideation to execution, contributing on-the-ground insights and creating the virtual reality tour experience. - Implemented space optimisation plans using heat mapping tools, actively collaborating with the Standards and Innovation team to ensure standards adherence and innovative approaches in space planning. Delivered insightful presentations to leadership teams. - Teamed up with the Workplace division in Singapore to lead the development and launch of an app, providing large enterprises with a hybrid workplace solution for seamless growth. - Led strategic initiatives with SAP and Aerchain, implementing two innovative products within WeWork to enhance supply chain management. - Managed profit and loss and revenue, overseeing a team and delivering monthly and quarterly presentations to the leadership.

Senior Associate at WeWork India, Oct 2021 - Jan 2023 · 1 yr 4 mos, Bengaluru, Karnataka, India, - Drove innovation within the All Access product at WeWork India, actively involved in user research, feedback integration, and strategic planning. Orchestrated cross-functional collaboration in project management, leading product development from inception through beta testing to on-ground execution, delivering inventive solutions for flexible membership offerings. - Spearheaded the formulation of a strategic approach alongside the WeWork Labs team, concentrating on innovating a robust process flow for the selection and onboarding of qualifying startups into the program. - Crafted innovative learning and development modules tailored for pan-India sales associates, with a specific focus on elevating sales techniques and ensuring process adherence. Positioned as the Subject Matter Expert for Sales, played a pivotal role in advancing innovation and product management within the sales domain.

Community Innovation Manager at Innov8 Coworking, Jul 2018 - Mar 2019 · 9 mos, Bengaluru Area, India, - Established and implemented innovative strategic frameworks for Facility Management, Asset Management, White Goods Management, Vendor Management, and overall Center Administration. Orchestrated the strategic leadership of a 20-member team, leveraging product management principles and cutting-edge technology for heightened operational efficiency. - Spearheaded the identification and deployment of skilled resources as Hub Managers and Operations Controllers, emphasising the integration of product management principles and technology to elevate operations in the region. Championed initiatives to assess and enforce process compliance in Hubs operations, with a strategic focus on technology-driven solutions for on-time delivery, stock control, and asset management. - Ensured strategic process adherence for sustained high audit scores, deploying technology strategically to prevent critical incidents. Took charge of the business costing fundamentals, strategically utilising technology for comprehensive cost analysis and budgeting to optimize the center's P&L.

Community Innovation Technologist at BHIVE Workspace, Jun 2016 - Jul 2018 · 2 yrs 2 mos, Bangalore, - Pioneered the strategic evolution of BHIVE Workspace's Community Management, leveraging innovation and technology to lead a dynamic team of Community Managers across diverse locations. - Engineered a cohesive and technologically advanced community through creative Community Engagement activities, strategically recruiting tech-savvy Community and Engagement Managers. Instituted efficient SOPs, manuals, and checklists, enhancing organizational-wide community management. - Demonstrated a tech-centric, customer-focused approach in addressing critical client issues across diverse locations. Fostered seamless collaboration with multiple departments, orchestrating a holistic and integrated approach through innovative solutions. - Executed a nuanced growth strategy for the BHIVE community, placing a significant emphasis on technological innovation, thereby influencing the workspace's overall success and tech-forward ethos.

Client Relationship Manager at Anstien Granite Pvt Ltd., Jul 2015 - Aug 2016 · 1 yr 2 mos, Bengaluru Area, India, - Led client acquisition, query management, and retention efforts while overseeing a team of two, contributing to the success of overseas projects in China, Tanzania, Africa, and Taiwan. Managed brand development, website growth, and user interface, and implemented comprehensive database strategies, including privacy policies and contracts. - Conducted on-site and off-site training, played a pivotal role in generating new development deals for a real estate project, and successfully monitored brand strategy and statistical systems.

Education

Bachelor of Science (BSc) in Hostpitality Management, Catering Science, University of West London

BSc in Catering Science and Hotel Management, BHM, International Instiute Of Hotel Management Bangalore