Headline

Doctorate in AI & ML (In progress) | ISB | BITS | Agentic AI | Multi-Agent Systems | Generative AI | RAG | Automation| Integration | Data Science Leadership | Digital Transformation | Datawarehouse & Data Lake | RPA

About

Executive Summary Executive Director of AI, Automation & Integration with 23+ years of experience leading enterprise AI, automation, and integration across ITSM, sales, finance, ERP, and customer support. Experienced in building global engineering and data science teams and delivering results with agentic AI, RAG-powered chatbots, RPA, and large-scale integrations. Combines technical expertise with business strategy to modernize IT, drive digital transformation, and improve efficiency. Skilled at working with CxOs to define AI/automation roadmaps, set up CoEs, and align engineering with enterprise goals. CORE FOCUS AREAS • AI & Agentic Automation: Multi-Agent Systems, RAG, GenAI, MCP-based IVA, Intelligent Auto-Triage • RPA & Workflow Orchestration: UiPath, Automation Anywhere, Cognitive/Agentic RPA • Enterprise Integration: MuleSoft, Boomi, Talend, Workato, SAP PO/PI, REST/SOAP, EDI, n8n • Data Science & Cloud: ML pipelines, Data Lakes/Warehouses (AWS, Azure, GCP), Forecasting, Predictive Maintenance • Engineering Leadership: Built/led teams of 90+ engineers, global delivery, governance, agile execution Leadership Highlights 1. Automation Excellence: Delivered agentic RPA (UiPath) workflows integrated with enterprise systems for end-to-end process improvement. 2. ERP & Enterprise Integration: Directed ERP migrations (Microsoft → SAP), implemented AI data lakes, and integrated Salesforce, SAP, Workday, NetSuite, and cloud platforms. 3. AI for Forecasting & Predictive Maintenance: Deployed AI/ML models for sales forecasting, anomaly detection, and infra monitoring; transferable to renewable energy and asset optimization. 4. Customer Experience: Led IVA teams deploying MCP-based multi-agent systems to improve CSAT. 5. Enterprise AI Strategy: Partnered with CxOs to define AI/automation strategy and roadmap. 6. Digital Transformation & Sustainability: Delivered AI programs improving efficiency by 50% and reducing 120+ FTEs; aligned with carbon-neutral goals. 7. Compliance & Governance: Ensured AI/automation implementations met SOX, governance, and audit requirements. 8. Ecosystem Partnerships: Collaborated with AI startups and vendors (UiPath, Yellow.ai, Aisera, Glean, MuleSoft, Boomi) to scale AI technologies. 9. Team Leadership: Built and scaled AI/Automation CoE with 80-90 global engineers; mentored teams for enterprise AI delivery. 10. Generative AI & Agentic Systems: Designed multi-agent and RAG-powered AI systems for intelligent decision-making and workflow automation.

Location

Bangalore Urban district

AI stack

claude code

codex

cursor

kiro

langgraph

mcp

Work experience

Director of Automation & Integration , AI at RingCentral, Sep 2021 - Present · 5 yrs 2 mos, Bangalore Urban, Karnataka, India, • Led AI, GenAI, automation, and integration initiatives including multi-agent architectures, RAG-enabled enterprise chatbots, and MCP-based agentic RPA solutions, delivering intelligent decision-making and scalable automation. • Defined and executed AI, GenAI, automation, and integration roadmaps with cross-functional stakeholders across product, infrastructure, and business teams, aligning with digital transformation and sustainability goals. • Directed a global AI/ML, GenAI, automation, and integration team building forecasting, optimization, and workflow automation use cases across ITSM, GTM, sales, finance, and customer experience. • Delivered AI-powered and GenAI-enhanced finance automation, integrating predictive models with RPA workflows, improving reconciliation accuracy by 30%. • Implemented agentic ITSM automation with Generative AI and integration frameworks, reducing ticket resolution time by 45% through intelligent knowledge retrieval and auto-triage. • Led customer support IVA and automation teams deploying MCP-based multi-agent, GenAI-driven conversational systems integrated with enterprise platforms, improving CSAT and self-service adoption. • Partnered with AI/GenAI vendors, automation startups, and integration providers to bring cutting-edge innovations into enterprise systems and define long-term transformation strategies. • Built and scaled global AI, GenAI, automation, and integration engineering organizations of 80+ specialists, driving product innovation, governance, and enterprise-wide adoption. • Created AI/GenAI + automation/integration product roadmaps, translating business challenges into scalable technical solutions that drive measurable business impact. • Collaborated with product managers, QA, infrastructure, and business leaders to deliver AI, GenAI, automation, and integration solutions meeting both functional and non-functional requirements.

Sr Technical Manager/Architect at Infinera, Sep 2016 - Sep 2021 · 5 yrs 1 mo, Bangalore, • Directed multiple ERP (Microsoft → SAP) migrations, managing full lifecycle implementation and leading teams of 50+ (data engineers, ABAP developers, integration engineers). Successfully implemented SAP from scratch twice, delivering business-critical transformations. • Architected and deployed microservices-based integration solutions across Salesforce, SAP, logistics, and EDI platforms, enabling seamless order-to-cash automation, billing, proof of delivery, and customer notifications. • Implemented enterprise Data Lakes and ML pipelines on AWS & Azure, supporting predictive analytics, anomaly detection, and AI-driven decision-making for business operations. • Designed and optimized ETL and Data Warehouse pipelines to enable AI/GenAI-powered analytics, automation, and reporting; improved data quality, speed, and accuracy of insights by 35%. • Engineered ERP (SAP) migrations to Azure Cloud with AI-enabled monitoring, increasing system reliability, predictive issue detection, and proactive maintenance. • Developed AI-driven Unified Customer Portal in microservices architecture, automating end-to-end order-to-cash processes across sales orders, shipments, billing, and logistics—improving efficiency and customer satisfaction. • Delivered automation and integration frameworks combining AI/ML models, RPA workflows, and enterprise connectors (SAP, Salesforce, logistics platforms), reducing manual workload and accelerating business processes. • Led cross-functional engineering teams across software, data, and integration domains; defined product roadmaps, reviewed technical design, and ensured scalable delivery aligned with Agile practices. • Enhanced SQL/NoSQL database performance by 35% through optimized engineering and integration practices; supported high-performance SAP R/3, Oracle, and SQL Server environments.

St. DB Architect. at Infinera, Dec 2010 - Sep 2016 · 5 yrs 10 mos, Bengaluru, Karnataka, India, Responsibilities • Supported SAP R/3 database for tuning and performance, SAP database configurations and installation for R/3 and other SAP major products. • Was responsible for the administration, Disaster recovery processes of various database platforms including but not limited to RDBMS, No-SQL, Big-Data and Cloud databases • Provided expertise and was hands-on at tuning Oracle/MySQL/Sql/No-Sql database and query. • Installation/Configuration of full feature databases (SQL Server and Oracle databases) • Implemented, Configured, and maintained replication/s (multiple replication types and multiple Locations). • Recovering the databases from backups during disaster recovery. • Implemented SSRS with DB cluster setup for load balancing. • Implementing maintenance plans for SQL Servers. • Active participation in Data center migration Projects (SQL/Oracle). • Working with development team to analyze sql code for better performance and suggest for changing the code. • Designed solutions for migration from SQL to No-SQL or No-Sql to SQL system

Lead DBA at IBM, Aug 2008 - Dec 2010 · 2 yrs 5 mos, Bangalore, • Designing solution for Database systems. • Installation/Configuration of databases • Implementing, Configuring and maintaining replication jobs. • Recovering the databases from backups in disaster. • Implemented SSRS with DB cluster setup for load balancing. • Implementing maintenance plans for SQL Servers. • Member of SOX controls implementation and audit preparation team • Active participation in Data center migration Projects. • Implementing and maintaining Database Mirroring and Log Shipping. • Applying latest Service Packs and hot fixes on Cluster SQL Servers. • Assisting team for any major issue. • Working with development team to analyze sql code for better performance and suggest for changing the code. • Migration from Lower version to Higher. • Managing more than 1 TB database. • Created administration troubleshooting and maintenance script which are helping team members to work effectively. • Participated in Hardening project for 2005 and 2008 SQL Server. • Performance and tuning for the 1 TB database where the response time is increasing for the users during their work. • Writing TSQL and PL/SQL. • Administering and tuning or Oracle database. • Data guard setup in oracle.

DBA at Edusoft, Sep 2006 - Aug 2008 · 2 yrs, India, • Installation/Configuration of databases • Database Designing ,Backup/Recovery • Performance Tuning • Implementing, Configuring and maintaining replication jobs. • Implementing, configuring and maintaining failover clustering. • Recovering the databases from backups in disaster. • Implementing and managing SSRS services in SQL server. • Implementing maintenance plans for SQL Servers.

DBA at Divine Infosoft, Jan 2005 - Sep 2006 · 1 yr 9 mos, Noida, • Configuration of databases • Database Designing ,Backup/Recovery • Performance Tuning • Upgrade software, Index Management, Application Support. • Implementation of SQL Logins, Roles and Authentication Modes as a part of Security Policy for various categories of User Support.

Education

Doctor's Degree, Artificial Intelligence, Walsh College

Master of Technology - MTech, Cyber Security with Data Science, Birla Institute of Technology and Science, Pilani