Sukanya Mukherjee profile photo 2 on Tal
Sukanya Mukherjee profile photo 1 on Tal
Sukanya Mukherjee profile photo 2 on Tal
Sukanya Mukherjee profile photo 1 on Tal

Sukanya Mukherjee

Creative Account Manager & Operations PMO | Building the Systems Behind Great Marketing

Bengaluru

6+ years of work experience

Deloitte Digital
Jun 20263 moPresent

On-site

Moved into a broader operations leadership role, now overseeing 10+ Fortune 500 and global enterprise programs across healthcare, retail, chemicals, education, and public sector. Since stepping in: -Took ownership of end-to-end scope, timelines, and cross-functional alignment across 3 to 5 concurrent programs - Began embedding Claude, ChatGPT, Copilot, and Agentic AI workflows into BRD authoring and stakeholder reporting to reduce manual documentation effort - Established real-time roadmaps and dependency tracking across active programs to improve visibility for senior leadership - Started coaching a cross-functional team of analysts and project coordinators on execution standards and documentation practices Currently driving toward: - Lifting client satisfaction scores and delivery predictability across all active programs through tighter scope and stakeholder alignment - Scaling AI-assisted workflows across the full portfolio to meaningfully cut documentation turnaround time Standardizing BRD and strategic documentation practices across the team to reduce scope changes and rework
Deloitte Digital
Mar 20242 yrs 4 mosJun 2026

Bengaluru

Took on account management for a retail client account, focusing on strengthening delivery consistency and cross-team coordination between design and content functions. - Introduced sprint frameworks and delivery pipelines that improved coordination between design and content teams, giving stakeholders clearer visibility into realistic delivery timelines - Reduced campaign turnaround time by 20%, measured across the full design-to-publish cycle, by restructuring team handoff points - Established post-sprint retrospectives to continuously refine delivery processes - Elevated client satisfaction from consistent on-time delivery to being recognized for exceeding expectations - Recognised with the Spot Award for Best Project Lead in both 2023 and 2024, and the Applause Award for Outstanding Leadership in 2026 - Led with empathy and steadiness, building trust across both client and internal teams through a period of account growth
Deloitte Digital
Jul 20238 mosFeb 2024

Joined Deloitte writing and refining client-facing copy across business operations engagements, developing an early, close-up understanding of how scope, timelines, and stakeholder expectations come together in enterprise delivery. - Delivered consistently sharp, on-brief client-facing documentation and communications under structured review cycles - Built strong working relationships with account leads through reliable execution, transitioning into account management within eight months
Inkwood Research
Feb 20221 yr 6 mosJul 2023

Mumbai

• Managed end-to-end delivery of content and campaign programs, developing project milestones, schedules, and measurement plans that drove a 47% increase in organic traffic and measurable improvements in bottom-funnel conversion. • Translated business objectives and stakeholder requirements into structured content briefs and delivery documentation, coordinating cross-functional execution across internal teams and external agency partners. • Leveraged Google Analytics and Salesforce to track KPIs and progress-to-goal, identifying drop-off points across the customer journey and implementing process optimizations to improve operational efficiency. • Managed an external vendor network, tracking deliverables against strict timelines and proactively resolving scheduling risks to ensure all programs launched on schedule. • Produced clear, concise initiative status reports and performance documentation, communicating program results to marketing leadership and identifying opportunities for continuous improvement.
Mar 20202 yrsFeb 2022

Remote

• Owned end-to-end program strategy and delivery for SME clients across multiple channels, defining scope, managing timelines, and communicating results to stakeholders, reducing average campaign setup time by 8 hours through process standardization. • Developed full-funnel measurement frameworks and KPI tracking mechanisms that gave clients clear visibility into program performance and drove data-informed decision-making. • Identified and implemented process improvements across client campaign workflows, analyzing operational inefficiencies and introducing structured documentation standards that improved delivery consistency. • Managed stakeholder relationships independently, translating complex business needs into actionable project plans and providing regular progress-to-goal updates to senior decision-makers.

Sukanya’s AI Stack

claude
claude
gemini
gemini
Adobe Firefly
Adobe Firefly

Education

Master of Arts - MA, English Language and Literature, General

St. Xavier’s University, Kolkata

20172 yrs2019
Jamshedpur women's college

Diploma in Communicative English, Speech Communication and Rhetoric

Jamshedpur women's college

20142 yrs2016

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Headline

Creative Account Manager & Operations PMO | Building the Systems Behind Great Marketing

About

I run account management and strategy programmes for Fortune 500 and global enterprise clients, across industries as different as healthcare, retail, and education. A background in content and copywriting gave me an instinct for clarity that I now bring to every programme I run. Over the last 6 years, the programmes I have stepped into are rarely clean. Ambiguous mandates, teams unsure of what leadership actually wanted, deadlines that assumed clarity nobody had yet. My role has consistently been the same one: find the midpoint between what is being asked for and what is actually possible, and lead the team there with empathy. At my core, I’m a curious learner who enjoys solving problems, building relationships, and helping teams succeed. Always happy to connect with people who enjoy building, improving, and transforming the way work gets done.

Location

Bengaluru

AI stack

claude

gemini

Adobe Firefly

Work experience

Operations Lead Associate at Deloitte Digital, Jun 2026 - Present · 3 mo, On-site, Moved into a broader operations leadership role, now overseeing 10+ Fortune 500 and global enterprise programs across healthcare, retail, chemicals, education, and public sector. Since stepping in: -Took ownership of end-to-end scope, timelines, and cross-functional alignment across 3 to 5 concurrent programs - Began embedding Claude, ChatGPT, Copilot, and Agentic AI workflows into BRD authoring and stakeholder reporting to reduce manual documentation effort - Established real-time roadmaps and dependency tracking across active programs to improve visibility for senior leadership - Started coaching a cross-functional team of analysts and project coordinators on execution standards and documentation practices Currently driving toward: - Lifting client satisfaction scores and delivery predictability across all active programs through tighter scope and stakeholder alignment - Scaling AI-assisted workflows across the full portfolio to meaningfully cut documentation turnaround time Standardizing BRD and strategic documentation practices across the team to reduce scope changes and rework

Account Executive at Deloitte Digital, Mar 2024 - Jun 2026 · 2 yrs 4 mos, Bengaluru, Took on account management for a retail client account, focusing on strengthening delivery consistency and cross-team coordination between design and content functions. - Introduced sprint frameworks and delivery pipelines that improved coordination between design and content teams, giving stakeholders clearer visibility into realistic delivery timelines - Reduced campaign turnaround time by 20%, measured across the full design-to-publish cycle, by restructuring team handoff points - Established post-sprint retrospectives to continuously refine delivery processes - Elevated client satisfaction from consistent on-time delivery to being recognized for exceeding expectations - Recognised with the Spot Award for Best Project Lead in both 2023 and 2024, and the Applause Award for Outstanding Leadership in 2026 - Led with empathy and steadiness, building trust across both client and internal teams through a period of account growth

Sr. Copywriter at Deloitte Digital, Jul 2023 - Feb 2024 · 8 mos, Joined Deloitte writing and refining client-facing copy across business operations engagements, developing an early, close-up understanding of how scope, timelines, and stakeholder expectations come together in enterprise delivery. - Delivered consistently sharp, on-brief client-facing documentation and communications under structured review cycles - Built strong working relationships with account leads through reliable execution, transitioning into account management within eight months

Content & Marketing Operations Manager at Inkwood Research, Feb 2022 - Jul 2023 · 1 yr 6 mos, Mumbai, • Managed end-to-end delivery of content and campaign programs, developing project milestones, schedules, and measurement plans that drove a 47% increase in organic traffic and measurable improvements in bottom-funnel conversion. • Translated business objectives and stakeholder requirements into structured content briefs and delivery documentation, coordinating cross-functional execution across internal teams and external agency partners. • Leveraged Google Analytics and Salesforce to track KPIs and progress-to-goal, identifying drop-off points across the customer journey and implementing process optimizations to improve operational efficiency. • Managed an external vendor network, tracking deliverables against strict timelines and proactively resolving scheduling risks to ensure all programs launched on schedule. • Produced clear, concise initiative status reports and performance documentation, communicating program results to marketing leadership and identifying opportunities for continuous improvement.

Marketing Consultant at Digital Marketing and Content Copies, Mar 2020 - Feb 2022 · 2 yrs, Remote, • Owned end-to-end program strategy and delivery for SME clients across multiple channels, defining scope, managing timelines, and communicating results to stakeholders, reducing average campaign setup time by 8 hours through process standardization. • Developed full-funnel measurement frameworks and KPI tracking mechanisms that gave clients clear visibility into program performance and drove data-informed decision-making. • Identified and implemented process improvements across client campaign workflows, analyzing operational inefficiencies and introducing structured documentation standards that improved delivery consistency. • Managed stakeholder relationships independently, translating complex business needs into actionable project plans and providing regular progress-to-goal updates to senior decision-makers.

Education

Master of Arts - MA, English Language and Literature, General, St. Xavier’s University, Kolkata

Diploma in Communicative English, Speech Communication and Rhetoric, Jamshedpur women's college

Public links

sukanya.site: https://sukanya.site/