Sukalpa Chowdhury

10+ years of work experience

Nov 20187 yrs 11 mosPresent

Aug 20171 yr 4 mosNov 2018

India

Performing QA analysis across all categories in the catalog, enriching the existing content on website. Identifying error trends, defect rate and correct it to have better customer experience. Reporting CSAT score based on observations in Foresee tool and Tealeaf Sessions to improve the quality of customer experience. Part of development team for automation of manual processes. Collaborating with the offshore teams to streamline the process. Training and mentoring the new hires on Product QA. New item set up and creation of SOPs. Solving Issue tracks raised by the customers and collaborate with globally distributed teams to fix those issues

Nov 20151 yr 7 mosMay 2017

India

Partnering with Merchants to understand the Assortment planning and forecast of Items desired to be sold at Target Extensive communication and partnership with Global Vendors and Teams to gather item assets and attributes Create unique item numbers for Inventory management by inputting item details/information into item management systems Provide descriptive shelf labels for Stores Manage sample request and image process for items Gather detailed description for items launching onsite to help guests make purchase decisions Monitor and review item information with a guest’s view to enhance Search and Check out process online Execute Accurate and Timely launches of planned assortments at Target Stores and Target.com Identify opportunities for continuous process improvement to enhance efficiencies and quality Troubleshooting the issues regarding the items for not being launched on site. Maintenance for the “Inaccuracy Items” that are launched (Guest Facing).