Headline

Principal Program Manager @ Microsoft FDE | Enterprise AI amp; Cloud Transformation | CXO Advisory | Customer Engineering | Product Strategy | MBA - Fin & Strategy - XLRI | MS - AI/ML - LJMU | Ex- Walmart | Ex- Maersk

About

- 19+ years leading enterprise transformation, AI-powered innovation, and digital modernization across Retail, Finance, CPG, Logistics, and Electronics. - Influential communicator with track record of building trusted partnerships and driving business growth. - Proven track record of shaping AI strategy for global CXOs and leading high‑impact product portfolios that deliver measurable business outcomes. - Trusted bridge across customer executives, partner engineers, account teams, and internal product/engineering groups. - Expert in bringing clarity in undefined, ambiguous problem spaces and driving results. - Proven ability to apply advanced AI/ML concepts to enterprise transformation. - Experienced in building high‑performing teams and architecting next‑generation AI platforms.Mentored and coached product managers, analysts, and data scientists. With over 5 years as Principal Program Manager at Microsoft, I specialise in leveraging AI and data science expertise to drive strategic initiatives for the Forward Deployed Engineering team. By fostering client relationships and aligning business roadmaps with OpenAI-driven solutions, my efforts have supported enterprise-wide AI adoption and transformation. My role focuses on leading large-scale AI applications, consulting senior stakeholders, and developing customer-centric innovations. I am committed to empowering organisations by delivering impactful, production-ready AI solutions that address complex challenges while driving meaningful business outcomes.

Location

Bengaluru

AI stack

claude code

github copilot

openai

githubcopilot

ChatGPT

Microsoft Copilot

Work experience

Principal Program Manager at Microsoft, Aug 2023 - Present · 3 yrs 3 mos, Bengaluru, Karnataka, India, - Partner with customer executives, industry advisors, account teams and engineering teams to identify and incubate high‑value AI opportunities across retail, finance, supply chain, and electronics for Forward Deployed Engineering (FDE). - Lead cross‑functional teams delivering enterprise AI transformation initiatives and champion adoption of AI‑powered dev tools (GitHub Copilot, VS Code). - Manage end‑to‑end customer journey from problem definition to production deployment, ensuring measurable business outcomes and proactive risk mitigation. - Enhanced customer experience for a leading Australian retailer using OpenAI‑powered sentiment analysis on 40K+ weekly comments, driving a +5 NPS uplift. - Transformed backend of a global electronics leader’s voice‑enabled smart‑home device into a scalable multi-agentic AI platform, cutting token use by 65% and latency by 50%; enabled U.S. launch with 140K users and projected $12M annual Azure consumption. - Delivered AI‑driven supply chain optimization for the world’s largest brewer, reducing U.S. stockouts and creating ~$5M annual value. - Incubated GenAI‑powered tariff–invoice reconciliation for a major financial services firm, saving ~$3M annually; identified credit risk intelligence initiative projected to boost loan approvals by 4–5 percentage points. - Driving strategic Agentic AI transformation for a global bank, building enterprise AI platform capabilities (orchestration, registration, memory, evaluation, observability, governance) and delivering wealth advisory solutions targeting ~$200B Net New Money growth over five years.

Senior Program Manager @ Microsoft at Microsoft, Jan 2021 - Jul 2023 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Optimized inventory forecasting for a global pharmaceutical FMCG enterprise by deploying AI-powered time series models at store-product granularity, reducing stockouts and improving supply efficiency. • Championed the development of a consumer-facing Meal Planner app powered by OpenAI, enabling personalized recipe recommendations and meal planning through conversational AI. • Led the design of an AI-as-a-Service platform for an Australian retailer, offering infrastructure templates, Responsible AI (RAI) compliance, observability features, and secure OpenAI deployments. • Advanced image segmentation applications for a multinational FMCG leader, enabling automated creation of Mobile Ready Hero Images compliant with brand and GS1 standards.

Product Owner (General Manager) at A.P. Moller - Maersk, Apr 2018 - Nov 2020 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Lead Data and Analytics product initiatives for Customer Experience as part of Digital transformation journey Worked on product visioning of customer focused data products Worked on SG&A optimization products, labor modelling products & revenue leakage identification initiatives

Senior Product Manager at Walmart Labs, May 2017 - Mar 2018 · 11 mos, Bangalore, Responsible for setting the product strategy and for defining roadmap for Pricing analytics products. Involved in setting strategy, prioritizing releases and clearly defining features. Lead analytics product design in Pricing for US for all formats - Elasticity, Halo & Cannibalization, Price Recommendation, Markdown Optimization– Ideation, planning and product development

Product Manager at Walmart Labs, Aug 2014 - Apr 2017 · 2 yrs 9 mos, Bangalore, Lead projects in business consulting using analytics in various sub-domains of retail. Regularly interacted with the business stakeholders in order to identify pain points and design solutions to address them Pricing - Lead analytics initiatives for US pricing, viz. Elasticity,Halo & Cannibalization (USA) – Ideation, planning and execution - Lead a team of ~20 associates, including resources from third party service providers - My team supported Walmart merchants of several categories such as Yogurts and Adult Beverage categories, helping them make informed pricing decisions Logistics - Network optimization across different channels and formats for Walmart US. - Network modelling using Llamasoft Supply Chain Guru Work force Management - Demand planning and labor scheduling for Massmart, South Africa, applying queueing theory and time series forecasting techniques - New formats : Demand planning and labor scheduling for Drive-Through pickup store in US - Customer Service : Labor modelling for on floor customer service associates for US stores Front end optimization / Register performance optimization - Optimize front end / register opening performance for different markets - Regression modelling to predict performance of registers measured by items processed per hour and identify key contributors Treasury - Cash flow forecasting at store - cash denomination level for US stores Promotions & Campaign management - Tool development for order management and uplift measurement during promotions in stores in China

Business Operations Manager at Altisource, May 2012 - 2014 · 1 yr 9 mos, Bengaluru, Karnataka, India, Consulting & Analytics - Reported to Director, Valuations. Assisted him in business planning and cost optimization initiates - Handled several consulting projects on improvement of operational efficiency. Made regular presentations to executive management on the projects assigned - Projects involved extensive data analysis and insight generation, investigation of issues, solution proposal and monitoring implementation of the solutions - Worked on time series modelling and linear regression techniques to predict business volumes

Technology Lead at Infosys Technologies Ltd, Dec 2010 - Jun 2011 · 7 mos, Greater Bengaluru Area, - Requirement gathering, Impact Assessment of Business Intelligence projects - Project Management of BI projects. Data modelling for new HR application analyzing several legacy databases and excel based models used for HR functions

Education

Master of Science - MS, Artificial Intelligence and Machine Learning, Liverpool John Moores University

Post Graduate Diploma in AI and ML, Artificial Intelligence and Machine Learning, International Institute of Information Technology Bangalore