Headline

Leading AI adoption for Trust & Safety | Fraud Risk Management l Capability Design |Process Excellence

About

Senior trust and safety specialist with a total experience of 13+ years. Leading strategy, fraud risk management, business operations, return experience and process excellence in the current role. Specialized in early detection of modus operandis, leveraging AI for process excellence, automation of agentic operations, data driven problem solving (skilled in SQL, python) and customer experience enhancement. People development skills with expertise in coaching teams towards achieving diverse goals. • Certified Project Management Professional (PMP®-PMI,USA) - March 2018 • Certified Six Sigma Professional (Green Belt, HAL) - Aug 2018 • Post Graduate Diploma in Materials Management (SCM) from Indian Institute of Materials Management (IIMM)

Location

Bengaluru

AI stack

claude

cursor

langchain

notebooklm

Work experience

Senior Manager II - Trust & Safety at Flipkart, Sep 2024 - Present · 2 yrs 2 mos, Bengaluru, Karnataka, India, Transforming investigation work flows using AI, Building capabilities and solutions for solving fraud and abuses

Senior Manager - I Trust & Safety at Flipkart, Apr 2022 - Sep 2024 · 2 yrs 6 mos, Bengaluru, Karnataka, India

Manager II (Trust & Safety | Fraud Risk Management | Program Management | Process Excellence) at Flipkart, Feb 2021 - Apr 2022 · 1 yr 3 mos, Bangalore Urban, Karnataka, India

Deputy Manager (IMM) - Supply Chain Management at Hindustan Aeronautics Limited, Jul 2017 - Mar 2019 · 1 yr 9 mos, Bengaluru Area, India, Program Management | Supply Chain Trust & Compliance

Engineer (IMM) - Supply Chain Management at Hindustan Aeronautics Limited, Jan 2015 - Jun 2017 · 2 yrs 6 mos, Bengaluru Area, India

Management Trainee (IMM) - Supply Chain Management at Hindustan Aeronautics Limited, Dec 2013 - Dec 2014 · 1 yr 1 mo, Bengaluru Area, India

Industrial Engineer at Centre for Management Development (CMD), Kerala, Feb 2013 - Dec 2013 · 11 mos, Thiruvananthapuram Area, India

Industrial Engineer at MRF, Nov 2011 - Feb 2013 · 1 yr 4 mos, Puducherry, India

Programmer Analyst Trainee at Cognizant Technology Solutions, Aug 2011 - Nov 2011 · 4 mos, Greater Chennai Area

Education

Bachelor of Technology - BTech, Industrial Engineering, College of Engineering Trivandrum

Post Graduate Diploma in Materials Management, Logistics, Materials, and Supply Chain Management, Indian Institute of Materials Management (IIMM)