Headline

Strategic Customer Engagement & Portfolio Governance @ SAP | Building Fun Da Mental Improv | Co-Founder @ Playtpus Consulting | Improviser | Gamer

About

Hi, I’m Sujith Prathap — a strategist, systems thinker, and storyteller with a lifelong fascination for how technology is imagined, built, and brought to market. For the last 17 years, I’ve immersed myself in the tech world — intentionally taking on diverse roles across strategy, design thinking, development, customer success, quality, marketing, and communications. I’ve worked with the best, failed forward, and always followed the thread of what makes great ideas work — and scale. Currently, I drive Strategic Customer Engagement and Portfolio Governance in the Enterprise Cloud Services domain, helping leadership make smart, data-backed decisions. From shaping product strategy to enabling financial forecasting and technical validation, I help turn “what ifs” into what’s next. But that’s just one side of the story. 🎭 As a co-founder of Platypus Consulting, I design experiential learning experiences rooted in improvisation — teaching teams how to communicate, collaborate, and lead with agility. 📊 I see data and dashboards like improv scenes — full of signals, surprises, and moments waiting to be “yes, and-ed.” 🛠️ Whether I’m analyzing KPIs, crafting a quantum comic plot, or making a pitch deck punchier — I believe insight and imagination go hand in hand. If you’re passionate about tech, transformation, or want to explore how AI, analytics, and improv can shape the future of leadership — let’s connect.

Location

Greater Bengaluru Area

AI stack

claude

elevenlabs

gemini

midjourney

notion

openai

Work experience

Researcher, Strategic Customer Engagement and Portfolio Governance at SAP, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru, • Defined strategy and enabled management to make strategic decisions on products in the Enterprise Cloud Services portfolio. • Conducted technical and financial analysis to "Bring Ideas to Life" through forecasting and planning. • Collaborated with cross-functional teams to drive innovation and growth in the SAP ecosystem. • Moderated investment go/no-go decisions with executives from Global Cloud Operations team. • Heading the portfolio retrospective pipeline analysis division of SCE&P.

Founder and Creative Director at Fundamental Improv, Mar 2024 - Present · 2 yrs 7 mos, Bengaluru, Karnataka, India, Building an improv community that allows improvisers to be authentically themselves.

Ux Advocate at SAP, Mar 2018 - Present · 8 yrs 7 mos, Bengaluru Area, India, • Collaborated with customers, end users, and PO's to create UI mockups in accordance with SAP's Ux guidelines. • Worked closely with Ux Designers to build a Ux aware community of developers. • Made significant contributions in the API Management area to simplify end user processes.

Head of Customer Office (INT ABS API Management) at SAP, Mar 2021 - Jul 2024 · 3 yrs 5 mos, Bengaluru, Karnataka, India, As the Head of Customer Office at SAP, I led incident resolution processes to achieve excellent customer satisfaction scores. • Fostered strong relationships with customers to enhance satisfaction upon incident resolution. • Managed incident and customer escalation processes for timely resolutions. • Collaborated with account executives and product managers to ensure ongoing customer satisfaction.

Education

Master of Science (MS), Computer Software Engineering, Birla Institute of Technology and Science, Pilani

Bachelor of Computer Applications (BCA), Computer Science, St. Joseph's College of Arts and Science