Suhani Khanna
Turning challenges into opportunities with customer delight ☺️
Greater Delhi Area
3+ years of work experience
Oct 20258 mosPresent
Managed B2B client interactions and assisted business owners in onboarding and account verification
processes.
• Provided support for Stripe account operations, payment issues, and business escalations.
• Helped businesses collaborate with Stripe and enroll in startup partnership programs.
• Built and maintained long-term professional relationships with clients through proactive support.
Apr 20241 yr 7 mosOct 2025
Gurugram, Haryana, India
Skilled in effectively communicating with hotel staff and guests
simultaneously to get their requests fulfilled.
Specialist in addressing guests complaints and providing a resolution
according to company norms.
Connecting with on site reservation team in US to help guests over chat.
Skilled in handling more than 2 chats simultaneously.
Oct 20221 yr 4 mosJan 2024
Gurugram, Haryana, India
Proficient in handling diverse customer queries at Radisson hotel groups.
Assisted them with room reservation, complaints, rate quotations and
festive offers.
My forte area was upselling of prevailing services
Audited calls and emails of my colleagues to improve the quality .
Proposed a standard email draft to be used for complaints resolutions
and reservation cofirmation.
Provided floor support to the new batches.
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