Headline

Service Delivery Manager @ Penguin Solutions | 24x7 Global Support Operations | AI-Driven | ITIL v4 | Customer Experience Leadership

About

A smart-working and motivated candidate with 9+ years of experience in Service Industry with proven communication, organisation and leadership skills seeking a position, to apply knowledge and skills I have. Pro-active and keen to learn, to improve my skills to the greatest extent in order to reach peaks in my career route and be helpful to the organization.

Location

Greater Bengaluru Area

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Service Delivery Manager at Penguin Solutions, Feb 2023 - Present · 3 yrs 8 mos, Bengaluru, Karnataka, India

Technical Account Manager at Freshworks, Feb 2022 - Feb 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India

Service Analyst at Stratus Technologies, Feb 2019 - Feb 2022 · 3 y, Bengaluru, Karnataka, India, Manage Calls, Deposited issues and Emails from customers world globally. Process Training and OJT for new hires. Weekly calls with other teams(Sales, Technical Support,Management ) across the globe to stream line the process in order to achieve KPI's and SLA's Handle Escalations. Roster management for our team. Achievement: Received You Rock award in FY2019-20 for best performance.

Sr. Education Counselor at BYJU'S (Think & Learn Pvt. Ltd.), Jul 2018 - Jan 2019 · 7 mos, Hubli Area, India, Academic counselor for students from standard 4th to 12th. Career counselor for 11th and 12th Students. Responsible for sales in Gadag District Karnataka

Server Support Engineer at Hewlett Packard Enterprise (HPE), Jan 2018 - May 2018 · 4 mo, Bengaluru, Supported HPE server customers for the US region.

Service coordinator at IBM india pvt ltd, Aug 2015 - Dec 2017 · 2 y 4 mo, Bengaluru

Education

Postgraduate Degree, Business Administration and Management, General, Goa Institute of Management (GIM)

Bachelor of Engineering (B.E.), Electrical and Electronics Engineering, Sai Vidya Instistute Of Technology