Headline

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About

Organized and customer-focused professional with 5+ years of experience in customer service and administrative support. Skilled in managing phone lines, scheduling, patient records, and coordinating healthcare services. Bilingual in English and Tamil, with a strong focus on delivering excellent patient care and supporting medical professionals in a fast-paced environment.

Location

Scarborough

Work experience

Medical Administrator at Kindercare Pediatrics, Aug 2023 - Present · 2 yrs 10 mos, Toronto, Ontario, Canada, Efficiently triage patient referrals and manage appointment scheduling for specialists. Manage patient inquiries through phone, voicemail, and email, ensuring timely follow-up and excellent customer service. Update and maintain accurate patient records using medical software systems, ensuring compliance with privacy regulations (e.g., HIPAA). Process patient payments (credit/debit/cash) and manage accounts receivables and payables, maintaining clear financial records. Collaborate with healthcare professionals (doctors/nurses) to schedule medical exams, tests, and order necessary supplies. Support front-desk duties, greeting patients, handling check-ins, and assisting with patient paperwork

Administrator at Lastman's Bad Boy, Nov 2017 - Oct 2023 · 6 yrs, Toronto, Ontario, Canada, Answered customer inquiries, resolved issues, and escalated complex matters to management for effective solutions. Managed multi-channel communication (email, phone, postal mail) for customer correspondence. Performed general clerical duties, including bookkeeping, filing, and faxing, contributing to smooth office operations. Handled cash register operations and processed payments, ensuring accuracy in transactions.

Education

Bachelor of Social Work, Social Work, Toronto Metropolitan University

High School/Secondary Diplomas and Certificates, Winston Churchill High School