Headline

Operations Manager | Remote & Hybrid | Logistics | Last-Mile | SLA | Lean Six Sigma Green Belt | Open to Work

About

Operations leader with 10+ years driving service excellence across logistics, last-mile delivery, and telecom operations — consistently meeting or exceeding SLAs while optimising cost and team performance. I specialise in leading and motivating high-performing teams, managing vendor relationships, and implementing continuous improvement through Lean Six Sigma (Green Belt). My experience spans Amazon Transport Services, Bharti Airtel, and retail operations — with a track record of cutting delivery cycle time by 20%, improving employee engagement by 25%, and reducing customer escalations by 30%. Core strengths: Operations Management | SLA & KPI Management | Team Leadership | Vendor & Facility Management | Budget Optimisation | Training & People Development | H&S Compliance | Logistics | Supply Chain | Lean Six Sigma Currently seeking remote-first Operations Manager roles across India. Open to hybrid roles in Delhi, Noida, Ghaziabad, Dehradun and pan-India opportunities.

Location

New Delhi

AI stack

Gamma

Glean

OpenRouter

Work experience

Territory Manager at Bharti Airtel Limited., Broadband & Telephone Services, Mysore, Dec 2024 - Apr 2025 · 5 mos

Team Lead at Amazon, Jul 2021 - Dec 2024 · 3 yrs 6 mos, Ghaziabad, Uttar Pradesh, India

Retail Store Manager at IFFCO Kisan Sanchar Limited, Oct 2019 - Oct 2020 · 1 yr 1 mo, New Delhi, Delhi, India, Retail Store Manager

Retail Assistant at Bharti Airtel, Sep 2017 - Sep 2019 · 2 yrs 1 mo, Ghaziabad, Uttar Pradesh, India

Assistant Manager at KS Solutions, Apr 2015 - Feb 2017 · 1 yr 11 mos, New Delhi, Delhi, India

Education

Master of Business Administration (MBA), Maharaja Agrasen Institute Of Technology, Delhi

Bachelor of Science (B.Sc.), Chaudhary Charan Singh University