Headline

System Engineer|| Blue Mantis||

About

System Engineer with 10+ years of experience driving enterprise-scale data platforms and technology transformations across the Hi-Tech and Services industries. Strong background in resolving technical issues and enhancing customer satisfaction. I possess hands-on experience across modern backend and frontend technologies, distributed systems, and microservices-based architectures. I have led a team and contributed to cross-functional initiatives across geographies, including the United Kingdom, United States, and Canada, enabling effective collaboration, delivery excellence, and large-scale transformation. I was a System Engineer (IIIT Bangalore), where I strengthened my leadership capabilities in strategic thinking, behavioural effectiveness, and enterprise leadership, aligned with Bluemantis leadership pillars. I also completed Azure certifications, which strengthened my Technical Skills. Proficient in ServiceNow. Microsoft Office, Microsoft Azure, Science Logic, Jira, Network and server administration, with experience in de-escalating critical situations. 10 years in Technical Support roles, driving significant commercial outcomes in telecom and B2B environments.

Location

Bengaluru

AI stack

ChatGPT

Work experience

System Engineer at Blue Mantis, Jul 2023 - Sep 2026 · 3 yrs 3 mos, Bengaluru, Karnataka, India, • Managed Azure, AD, and RDP environments to support client operations. • Resolved network and server queries, configuring Meraki devices to enhance connectivity. • Utilized SNOW and Jira for tracking and resolving server issues efficiently. • Experienced in servers for disk clean up, adding disk space and monitoring the queries. • Experienced in Science Logic and created Virtual Desktop, disabling and enabling monitoring queries. • Creating Azure accounts, handling different clients. • Worked on removing and installing devices in Science Logic. • Coordinated appointments between on-site engineers and customers to ensure timely site visits. • Creating a bridge call between the engineers and customers and us for resolving live queries.

Analyst at Deloitte, Oct 2021 - Feb 2023 · 1 yr 5 mos, Hyderabad, Telangana, India, • Delivered B2B support for users, addressing technical inquiries and resolving issues effectively. • Granted VPN admin access to team members for secure connectivity. • Provided technical support for VPN, Active Directory and Azure portal, including account and password resets. • Utilised Entra ID to create virtual machines, enhancing user access to cloud resources

Technical Support Associate at Tech Mahindra, Jan 2020 - Oct 2021 · 1 yr 10 mos, Hyderabad, Telangana, India, • Provided technical support for LAN and VPN issues, resolving account resets in Active Directory and troubleshooting Microsoft Office repairs to enhance user experience. • Experienced in Ariba Project. • Managed procurement processes to facilitate timely acquisition of goods and services, ensuring operational continuity. Processed purchase orders and prepared requisition orders to improve inventory management and strengthen supplier relations. Prepared requisition orders to support efficient procurement and resource allocation.

Senior Associate at Wipro, Nov 2017 - Dec 2019 · 2 yrs 2 mos, Kolkata, West Bengal, India, • Resolved desktop, software, and hardware queries for UK, US, and Australian customers, improving customer satisfaction. • Provided technical support for LAN, VPN, Active Directory, and broadband services, enhancing user connectivity. • Managed Azure portal accounts by monitoring access and permissions. • Created accounts and added Microsoft licenses to the account. • Resetting account passwords. • Scheduled appointments between on-site engineers and the customer for visiting the site. • Facilitated bridge calls among engineers, customers, and support team, ensuring timely resolution of live technical issues between the engineers and customers and us for resolving live queries.

Associate at Concentrix, Sep 2016 - Nov 2017 · 1 yr 3 mos, Kolkata, West Bengal, India, • Assisted critical customers with broadband connectivity for improved reliability. • Resolved customer queries regarding internet connectivity issues. • Checked network stability, troubleshot mobile issues, and managed support tickets.

Education

Bachelor of Education, Systems Engineering, International Institute of Information Technology Bangalore

Bachelor of Commerce, Accounting, Prafulla Chandra College