Headline

Senior Supervisor - Retail Lending Services at CIBC • Credit Risk • Loan Operations • Regulatory Compliance

About

Results-driven Banking Operations Leader with specialized expertise in Credit Operations, Risk management, and Regulatory Compliance. Proven track record of supervising high-performing teams, optimizing retail lending workflows, and ensuring bulletproof adherence to internal control frameworks. ​As Senior Supervisor - Retail Lending at CIBC, I focus on mitigating operational risk, streamlining loan lifecycles, and maintaining exceptional service standards. I blend deep domain knowledge in lending with a strong focus on compliance and process efficiency to protect and drive business value. ​Core Competencies: 📊 Credit & Loan Operations | 🛡️ Risk Mitigation & Compliance | 👥 Team Leadership & Mentorship | ⚙️ Process Optimization & TAT Reduction | 🤝 Stakeholder Management

Location

Hyderabad

AI stack

claude

gemini

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Work experience

Senior Supervisor - Retail Lending Operations at CIBC India, Jun 2026 - Present · 6 mos, India, Leading operational excellence within the retail lending division, ensuring seamless end-to-end loan processing, compliance, and risk mitigation while maintaining high service standards. Key Responsibilities: Operational Leadership: Supervise daily retail lending operations, guiding a team to meet turnaround time (TAT) targets, processing benchmarks, and data accuracy standards. Risk & Compliance Management: Ensure strict adherence to regulatory requirements, credit policies, and internal control frameworks to mitigate operational and credit risk. Process Optimization: Monitor and streamline loan workflows, identifying bottlenecks to enhance operational efficiency and improve the overall client onboarding experience. Stakeholder Collaboration: Act as a key liaison between frontline teams, credit underwriters, and cross-functional partners to resolve complex escalations and ensure smooth pipeline management. Team Performance & Mentorship: Conduct regular quality checks, provide feedback, and upskill team members on lending policies, systems, and best practices.

Operations Manager at IDFC FIRST Bank, Dec 2023 - May 2026 · 2 yrs 6 mos, Risk Mitigation & Financial Analysis: Conduct comprehensive creditworthiness assessments and financial statement analysis for high-value loan portfolios to mitigate lending risks and ensure asset quality. ​Regulatory Adherence: Ensure 100% compliance with RBI guidelines, internal audit protocols, and AML/KYC standards during the credit underwriting and disbursement process. ​Process Automation & Efficiency: Spearheaded the implementation of automation tools within bank workflows, significantly reducing manual errors and increasing operational throughput. ​Platform Expertise: Leverage Salesforce (SFDC) and Finnone to manage end-to-end loan documentation, ensuring data integrity and strict confidentiality. ​Stakeholder Management: Coordinate between credit, sales, and legal teams to resolve documentation gaps and streamline the path from login to disbursement.

Branch Operations Manager at Aditya Birla Capital, Jun 2022 - Jul 2023 · 1 yr 2 mos, Hyderabad, Telangana, India

Branch Operations Manager at IDFC FIRST Bank, May 2020 - May 2022 · 2 yrs 1 mo, Hyderabad, Telangana, India, Handled Micro Business loans (secured and unsecured) operations,involved in branch operations and customer interaction about their loan application from start to releasing of funds post verification of documents and company's policies

Branch Operations executive at Bajaj Finserv, Aug 2018 - Mar 2020 · 1 yr 8 mos, Vijayawada Area, India, Handled all sorts of unsecured loans (Personal, professional,business loans)

Education

Master of Business Administration - MBA, Banking and finance, NMIMS CDOE

Bachelor of Technology - BTech, Electronics and communication engineering, Jawaharlal Nehru Technological University, Kakinada