Headline

Junior Project Coordinator | Hard Skills: Budgeting, Scheduling, Risk Control | Tech: Jira, Trello, Excel | Soft Skills: Leadership, Communication

About

Managed and prioritized multiple customer issues simultaneously, assessing urgency and coordinating timely resolution while maintaining service-quality standards. Investigated recurring customer problems, identified root causes, and coordinated with relevant internal teams to resolve issues and prevent repeated escalations. Acted as a coordination point between customers and internal departments, ensuring requirements, issues, updates, and resolutions were communicated clearly to all stakeholders. Maintained accurate records of customer cases, follow-ups, resolutions, and pending actions, supporting effective tracking and accountability. Monitored open issues and followed up with responsible teams to ensure tasks were completed within expected timelines. Handled high-priority and escalated cases by breaking problems into actionable steps, assigning follow-ups, and communicating progress until closure. Identified recurring process gaps from customer interactions and suggested improvements to reduce delays, improve response quality, and create a smoother customer experience. Prepared and maintained documentation, FAQs, issue records, and resolution information to improve consistency and reduce repeated effort. Balanced competing priorities and changing requirements while maintaining clear communication with customers and internal stakeholders. Used customer feedback and support data to identify trends and communicate actionable insights to the relevant team for process improvement.

Location

Bengaluru

AI stack

antigravity

claude

notebooklm

ChatGPT

Work experience

Customer Support Officer at FiveS Digital, Apr 2025 - Present · 1 yr 6 mos, Jamshedpur, Jharkhand, India, Managed and prioritized multiple customer issues simultaneously, assessing urgency and coordinating timely resolution while maintaining service-quality standards. Investigated recurring customer problems, identified root causes, and coordinated with relevant internal teams to resolve issues and prevent repeated escalations. Acted as a coordination point between customers and internal departments, ensuring requirements, issues, updates, and resolutions were communicated clearly to all stakeholders. Maintained accurate records of customer cases, follow-ups, resolutions, and pending actions, supporting effective tracking and accountability. Monitored open issues and followed up with responsible teams to ensure tasks were completed within expected timelines. Handled high-priority and escalated cases by breaking problems into actionable steps, assigning follow-ups, and communicating progress until closure.

Education

Bachelor of Engineering, Electrical and Electronics Engineering, Sir M Visvesvaraya Institute Of Technology