Sudhakar Chowdary Meka profile photo 1 on Tal

Sudhakar Chowdary Meka

Sr. Representative Real Time Analyst @Concentrix | Workforce Management | Skilled in Workforce Optimization, Service Level Management & Performance Monitoring

Atreyapuram

3+ years of work experience

Concentrix
Aug 20259 mosPresent

Remote

Responsible for real-time monitoring and intraday management of contact center operations to ensure optimal staffing and service levels. Key duties include tracking adherence, managing schedule adjustments, analyzing call volume trends, and coordinating with operations to address performance gaps. Skilled in using WFM tools to optimize workforce efficiency, maintain SLAs, and support continuous improvement in service delivery
Concentrix
Sep 20232 yrsAug 2025

On-site

As a Senior Technical Specialist at Concentrix, I am responsible for delivering advanced technical solutions and providing high-level expertise across multiple platforms and technologies. My role combines deep technical knowledge with strong problem-solving abilities to design, implement, and optimize solutions that meet business goals while maintaining operational efficiency. I work closely with cross-functional teams to ensure the highest standards in performance, scalability, and security.
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Aug 20228 mosMar 2023

REMOTE

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Headline

Sr. Representative Real Time Analyst @Concentrix | Workforce Management | Skilled in Workforce Optimization, Service Level Management & Performance Monitoring

About

Real Time Analyst with a background in both workforce management and technical support. Currently working as a Sr. Representative – Real Time Analyst (WFM) at Concentrix, focusing on intraday performance, service level management, schedule adherence, and real-time staffing decisions. Previously served as a Senior Technical Support Associate, resolving complex technical issues and supporting cross-platform environments. Known for being detail-oriented, proactive, and adaptable in fast-paced operations. Skilled in real-time monitoring, data analysis, reporting, communication, and process improvement. Passionate about continuous learning, efficiency, and contributing to team success.

Location

Atreyapuram

Work experience

Sr . Representative Real Time Analyst (WFM) at Concentrix, Aug 2025 - Present · 9 mos, Remote, Responsible for real-time monitoring and intraday management of contact center operations to ensure optimal staffing and service levels. Key duties include tracking adherence, managing schedule adjustments, analyzing call volume trends, and coordinating with operations to address performance gaps. Skilled in using WFM tools to optimize workforce efficiency, maintain SLAs, and support continuous improvement in service delivery

Senior Technical Support Associate at Concentrix, Sep 2023 - Aug 2025 · 2 yrs, On-site, As a Senior Technical Specialist at Concentrix, I am responsible for delivering advanced technical solutions and providing high-level expertise across multiple platforms and technologies. My role combines deep technical knowledge with strong problem-solving abilities to design, implement, and optimize solutions that meet business goals while maintaining operational efficiency. I work closely with cross-functional teams to ensure the highest standards in performance, scalability, and security.

Custmoer Support Associate at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Aug 2022 - Mar 2023 · 8 mos, REMOTE

Sudhakar Chowdary Meka - Sr . Representative Real Time Analyst (WFM) in Atreyapuram | Tal