Sudeep Suresh profile photo 1 on Tal

Sudeep Suresh

Founder & Creative Director at Wara Living

Bengaluru

7+ years of work experience

Wara
Oct 20242 yrs 1 moPresent

Bengaluru, Karnataka, India

Building Wara - a premium lifestyle and gifting brand inspired by thoughtful rituals, meaningful experiences, and sustainable living. Wara (meaning “a boon” or “a blessing”) was created with the belief that the objects we bring into our homes should carry meaning. We specializes in corporate gifting, employee welcome kits, wedding favours, handcrafted candles, home fragrances, refillable products and immersive candle-making experiences across India. As Founder, I lead brand strategy, product development, partnerships, business growth and customer experience. From designing gifting programs for organizations to building sustainable refill initiatives and experiential activations, my focus is on creating products and experiences that people genuinely remember. Over the years, Wara has partnered with leading organizations, hospitality brands and event teams including HSBC, Amazon, Snowflake, St. Regis, Hyatt, Hilton, Conrad, Plivo and L&T Realty to deliver gifting solutions and experiences for thousands of guests, employees and customers. Our vision is to build one of India’s most loved gifting and lifestyle brands by combining thoughtful design, craftsmanship, sustainability and storytelling.
Zomentum
Aug 202411 mosJun 2025

Bengaluru, Karnataka, India

Plivo
Jul 20231 yr 2 mosAug 2024

Bengaluru, Karnataka, India

I am a Quality Analyst specializing in support services, dedicated to maintaining excellence in customer satisfaction. With over 4 years of experience in product support roles, I bring a proven track record of implementing and optimizing quality assurance processes. My Role: In my current role, I am entrusted with overseeing and enhancing the quality of support services. I analyze and automate manual processes, develop and implement quality standards, and monitor performance metrics to identify improvement opportunities. - Development and maintenance of robust quality assurance processes, standards, and methodologies. - Automation of manual processes within the support team, leveraging chatbots and tools like Zapier and OpenAI. - Analysis of performance data to identify trends, patterns, and areas for improvement. - Collaboration with cross-functional teams to drive process enhancements within the customer support department. - Process and documentation in confluence articles for the product support team - Strong analytical and problem-solving skills, complemented by excellent communication and coaching abilities. - Condut review meetings with the team members on the recent audit trends - Expertise in quality assessment tools and techniques, with experience in automations and chatbots, including tools like ChatGPT, OpenAI, and Zapier.
Plivo
May 20212 yrs 8 mosDec 2023

Bengaluru, Karnataka, India

- Took ownership of customer issues, providing timely and effective resolutions. - Troubleshooted problems and ensured they were resolved efficiently. - Escalated unresolved issues to the appropriate internal teams for further investigation and resolution. - Documented knowledge and solutions to contribute to our knowledge base and enhance support processes. - Mastered the use of Zendesk software to streamline support operations. - Collaborated closely with Product Management & Engineering teams to identify and implement improvements to our products. - Obsessed with delivering exceptional customer support and delighting customers. - Proficient in analytics tools such as MS Excel and Google Sheets. - Acted as a team player, fostering collaboration across different functions to enhance the customer experience. - Demonstrated a proven track record of taking ownership of tasks and driving them to resolution. - Utilized analytical mindset, capable of interpreting customer data and identifying trends. - Exhibited excellent written and verbal communication skills, along with strong listening and presentation abilities. - Capable of working independently while building strong relationships with customers, partners, internal team members, and stakeholders. - Demonstrated flexibility to work weekends as needed.
Carrier HVAC
Apr 20201 yr 1 moApr 2021

Bengaluru, Karnataka, India

* Analyze and optimize building energy systems design (Lighting, HVAC, Envelope, Passive systems etc) performance using software tools, spreadsheets, and manual calculations * Conduct regular energy audits. * Analyze projects for LEED/Green building rating system compliance for credits related to HVAC design * Prepare logical, clear and comprehensive energy reports, spreadsheets and power-points. * Communicate and explain analysis results/design recommendations to the client. * Gather inputs from the design team through emails, correspondence, meetings, etc.
UTC Climate, Controls & Security
Sep 20198 mosApr 2020

Bengaluru, Karnataka, India

*Implementing, analyse, Supporting & Troubleshooting optimised Enterprise grade energy management systems. *Engaging with multiple stakeholders , across Geos to ensure efficient resource management. *Supporting world-leading customers across North America to cut their energy costs and boost revenues .

Education

Indian Institute of Science (IISc)

Internship, Aerospace, Aeronautical and Astronautical Engineering

Indian Institute of Science (IISc)

20162016
Visvesvaraya Technological University

Bachelor of Engineering - BE, Mechanical Engineering

Visvesvaraya Technological University

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Headline

Founder & Creative Director at Wara Living

About

Our team at Plivo thrives on enhancing customer experiences through meticulous quality assurance. With a foundation in Mechanical Engineering from Visvesvaraya Technological University and an internship in Aerospace Engineering at IISc, I've honed skills in support management and process optimization. My tenure at Plivo is characterized by developing robust QA methodologies and automating support processes, ensuring that every customer interaction is met with excellence. My technical background, coupled with a strategic approach to problem-solving, empowers us to deliver exceptional service reliably.

Location

Bengaluru

Work experience

Co-Founder & Creative Director at Wara, Oct 2024 - Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, Building Wara - a premium lifestyle and gifting brand inspired by thoughtful rituals, meaningful experiences, and sustainable living. Wara (meaning “a boon” or “a blessing”) was created with the belief that the objects we bring into our homes should carry meaning. We specializes in corporate gifting, employee welcome kits, wedding favours, handcrafted candles, home fragrances, refillable products and immersive candle-making experiences across India. As Founder, I lead brand strategy, product development, partnerships, business growth and customer experience. From designing gifting programs for organizations to building sustainable refill initiatives and experiential activations, my focus is on creating products and experiences that people genuinely remember. Over the years, Wara has partnered with leading organizations, hospitality brands and event teams including HSBC, Amazon, Snowflake, St. Regis, Hyatt, Hilton, Conrad, Plivo and L&T Realty to deliver gifting solutions and experiences for thousands of guests, employees and customers. Our vision is to build one of India’s most loved gifting and lifestyle brands by combining thoughtful design, craftsmanship, sustainability and storytelling.

Product Support Specialist at Zomentum, Aug 2024 - Jun 2025 · 11 mos, Bengaluru, Karnataka, India

Quality Analyst - Product Support at Plivo, Jul 2023 - Aug 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India, I am a Quality Analyst specializing in support services, dedicated to maintaining excellence in customer satisfaction. With over 4 years of experience in product support roles, I bring a proven track record of implementing and optimizing quality assurance processes. My Role: In my current role, I am entrusted with overseeing and enhancing the quality of support services. I analyze and automate manual processes, develop and implement quality standards, and monitor performance metrics to identify improvement opportunities. - Development and maintenance of robust quality assurance processes, standards, and methodologies. - Automation of manual processes within the support team, leveraging chatbots and tools like Zapier and OpenAI. - Analysis of performance data to identify trends, patterns, and areas for improvement. - Collaboration with cross-functional teams to drive process enhancements within the customer support department. - Process and documentation in confluence articles for the product support team - Strong analytical and problem-solving skills, complemented by excellent communication and coaching abilities. - Condut review meetings with the team members on the recent audit trends - Expertise in quality assessment tools and techniques, with experience in automations and chatbots, including tools like ChatGPT, OpenAI, and Zapier.

Product Support Engineer at Plivo, May 2021 - Dec 2023 · 2 yrs 8 mos, Bengaluru, Karnataka, India, - Took ownership of customer issues, providing timely and effective resolutions. - Troubleshooted problems and ensured they were resolved efficiently. - Escalated unresolved issues to the appropriate internal teams for further investigation and resolution. - Documented knowledge and solutions to contribute to our knowledge base and enhance support processes. - Mastered the use of Zendesk software to streamline support operations. - Collaborated closely with Product Management & Engineering teams to identify and implement improvements to our products. - Obsessed with delivering exceptional customer support and delighting customers. - Proficient in analytics tools such as MS Excel and Google Sheets. - Acted as a team player, fostering collaboration across different functions to enhance the customer experience. - Demonstrated a proven track record of taking ownership of tasks and driving them to resolution. - Utilized analytical mindset, capable of interpreting customer data and identifying trends. - Exhibited excellent written and verbal communication skills, along with strong listening and presentation abilities. - Capable of working independently while building strong relationships with customers, partners, internal team members, and stakeholders. - Demonstrated flexibility to work weekends as needed.

Senior Customer Support Engineer at Carrier HVAC, Apr 2020 - Apr 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India, * Analyze and optimize building energy systems design (Lighting, HVAC, Envelope, Passive systems etc) performance using software tools, spreadsheets, and manual calculations * Conduct regular energy audits. * Analyze projects for LEED/Green building rating system compliance for credits related to HVAC design * Prepare logical, clear and comprehensive energy reports, spreadsheets and power-points. * Communicate and explain analysis results/design recommendations to the client. * Gather inputs from the design team through emails, correspondence, meetings, etc.

Associate Engineer at UTC Climate, Controls & Security, Sep 2019 - Apr 2020 · 8 mos, Bengaluru, Karnataka, India, *Implementing, analyse, Supporting & Troubleshooting optimised Enterprise grade energy management systems. *Engaging with multiple stakeholders , across Geos to ensure efficient resource management. *Supporting world-leading customers across North America to cut their energy costs and boost revenues .

Education

Internship, Aerospace, Aeronautical and Astronautical Engineering, Indian Institute of Science (IISc)

Bachelor of Engineering - BE, Mechanical Engineering, Visvesvaraya Technological University