---
title: "Sudakhina Roy - SR ENGINEER-CLOUD & INFRA in Pune Division | Tal"
description: "Meet Sudakhina Roy, SR ENGINEER-CLOUD & INFRA @ Birlasoft | BE in Electronics based in Pune Division."
image: "https://tal.club/meet/sudakhina/share-image"
---

# Sudakhina Roy on Tal

## Headline

SR ENGINEER\-CLOUD & INFRA @ Birlasoft \| BE in Electronics

## About

With over 10 years of experience in IT service management, I currently serve as a Senior Engineer\-Cloud & Infra at Birlasoft, where I focus on optimizing IT service desk operations and fostering strong customer relationships\. My core competencies include customer relationship management \(CRM\), IT business analysis, and customer communication, which I leverage to support seamless service delivery and effective client interactions\. My previous roles at Wipro Limited and Tata Consultancy Services allowed me to build a solid foundation in IT service desk support and business analysis\. Committed to operational excellence, I aim to collaborate with teams to enhance processes, align with organizational goals, and deliver impactful solutions that improve customer satisfaction\.

## Location

Pune Division

## Work experience

SR ENGINEER\-CLOUD & INFRA at Birlasoft, May 2023 \- Present · 3 yrs 3 mos, India, Working as Senior Analyst for IT Service desk

Information Technology Service Desk at Wipro Limited, Apr 2018 \- May 2023 · 5 yrs 2 mos, India

Business Analyst at Tata Consultancy Services, Aug 2015 \- Mar 2018 · 2 yrs 8 mos, Pune, Maharashtra, India

## Education

Bachelor of Engineering \- BE, Electronics and Telecommunications, IETE

[View the original profile](https://tal.club/meet/sudakhina)

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