Headline

SR ENGINEER-CLOUD & INFRA @ Birlasoft | BE in Electronics

About

With over 10 years of experience in IT service management, I currently serve as a Senior Engineer-Cloud & Infra at Birlasoft, where I focus on optimizing IT service desk operations and fostering strong customer relationships. My core competencies include customer relationship management (CRM), IT business analysis, and customer communication, which I leverage to support seamless service delivery and effective client interactions. My previous roles at Wipro Limited and Tata Consultancy Services allowed me to build a solid foundation in IT service desk support and business analysis. Committed to operational excellence, I aim to collaborate with teams to enhance processes, align with organizational goals, and deliver impactful solutions that improve customer satisfaction.

Location

Pune Division

Work experience

SR ENGINEER-CLOUD & INFRA at Birlasoft, May 2023 - Present · 3 yrs 3 mos, India, Working as Senior Analyst for IT Service desk

Information Technology Service Desk at Wipro Limited, Apr 2018 - May 2023 · 5 yrs 2 mos, India

Business Analyst at Tata Consultancy Services, Aug 2015 - Mar 2018 · 2 yrs 8 mos, Pune, Maharashtra, India

Education

Bachelor of Engineering - BE, Electronics and Telecommunications, IETE