About
As a Technical Account Manager at Kaseya, I specialize in optimizing IT service delivery through a blend of technical support expertise, data-driven strategy, and business intelligence tools. With a strong focus on aligning solutions with organizational goals, I help clients enhance operational efficiency and drive measurable outcomes across their IT environments. My academic background in Data Science & Business Analytics from The University of Texas at Austin empowers me to leverage analytical thinking and data modeling to improve workflows, resolve incidents, and support strategic decision-making. Previously, I held roles at Goldman Sachs and Dell Technologies, where I gained valuable experience in incident management, REST API integration, and cross-functional collaboration. These experiences continue to influence my client-centric approach and ability to deliver scalable, technically sound solutions in fast-paced environments. I thrive at the intersection of technology, data, and customer success—working closely with stakeholders to ensure technical alignment, seamless onboarding, and long-term value realization. Solution Architecture, Pre-Sales Engineering, Cloud Computing (AWS / Azure / GCP), SaaS Solutions, API Integration, Technical Troubleshooting, Network Architecture, CRM Platforms (e.g., Salesforce, HubSpot), DevOps Fundamentals, Security & Compliance (e.g., SOC2, GDPR), Data Analysis, SQL / Database Management, System Integration, IT Infrastructure, Product Demonstration, CI/CD Pipelines, Monitoring & Performance Tuning, Technical Documentation, RESTful APIs, Business Intelligence Tools (e.g., Power BI, Tableau), Customer Success Management, Stakeholder Management, Account Management, Project Management, Cross-Functional Collaboration, Strategic Planning, Requirements Gathering, Client Onboarding, Communication Skills, Problem Solving, Presentation Skills, Negotiation, Conflict Resolution, Time Management, Customer Retention Strategies
Work experience
Technical Support Expert at Kaseya, May 2025 - Present · 1 yr 2 mos, Bangalore Urban, Karnataka, India
Senior Client Services at Goldman Sachs, Jul 2023 - May 2025 · 1 yr 11 mos, Banaglore
Incident Manager at Dell Technologies, Jan 2021 - Dec 2022 · 2 yrs, Bengaluru, Karnataka, India
IT Service Desk at Infosys, Feb 2018 - Dec 2020 · 2 yrs 11 mos, Bengaluru, Karnataka, India
