Headline

Immediate Joiner | Inside Sales Specialist | Business Operations | NBFC Sales | Loans | Relationship Management

About

A versatile professional with over 3 years of experience in business operations, specializing in process optimization, stakeholder management, and cross-functional collaboration. Known for driving operational efficiency and delivering strategic insights through data analysis and market research. Strong background in managing complex projects and streamlining processes to enhance overall business performance. Equipped with excellent communication and problem-solving skills, I excel in dynamic environments, contributing to the growth and innovation of the organization

Location

Pune City

Work experience

Relationship Manager - Inside Sales at SMFG India Credit, Jul 2024 - Oct 2025 · 1 yr 4 mos, On-site, • Served as the primary point of contact for assigned customers, building strong relationships and understanding their requirements • Collaborated with cross-functional teams including marketing, risk, and credit to drive region-level disbursal targets • Successfully managed monthly loan disbursals exceeding ₹1 Cr, including LAP, PL, Group Loan & Two-Wheeler loan for rural and urban region, by identifying financing needs and delivered tailored solutions. • Conducted periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients. • Leveraged data insights to monitor lead quality, optimizing conversion funnels, and recommending improvements in client journeys and service processes. • Building strong relationships with key stakeholders across the company to ensure alignment on goals, service standards, and strategic initiatives. • Worked in close coordination with Regional Segment Head / Team Leaders as and when required in structuring and restructuring of deals to ensure they effectively address the clients’ financial requirement.

Business Operations Associate at NoBroker.com, Dec 2022 - Jul 2024 · 1 yr 8 mos, Bengaluru, • Demonstrated a customer-first approach by addressing and prioritizing customer needs with professionalism and patience, ensuring alignment with company values. • Effectively resolved customer issues, identified needs, and provided tailored solutions through real-time chat, while managing customer expectations. • Collaborated with both external customers and internal teams to communicate clearly and efficiently, fostering strong relationships.

Human Resources Intern at Shubham Nari Shakti Mahila Kalyan Samiti, Aug 2021 - Oct 2021 · 3 mos, Remote

Education

Master of Business Administration, Human Resources Management/Personnel Administration, General, Kalam Institute of Technology - India

Bachelor of Science - BS, Zoology/Animal Biology, Berhampur University