Subhash S profile photo 1 on Tal

Subhash S

| PMO | Program Coordinator | PMO Support | Project Operations | Enterprise Client Support | AV & IT Deployment | Ticket & Logistics Coordination

Bengaluru

6+ years of work experience

Diversified
Dec 20223 yrs 11 mosPresent

India

Program Coordinator Dec 2022 – Present | Client: Bank of America Coordinate enterprise AV and IT deployment projects across multiple banking locations. Manage service and implementation tickets while ensuring SLA compliance and project timeline adherence. Collaborate with Program Managers, warehouse teams, AV build teams, and field technicians to execute project deliverables. Prepare project quotes, pack lists, and shipment documentation aligned with client requirements. Assign work orders to technicians and monitor installations until successful project completion. Serve as Subject Matter Expert (SME) assisting team members with troubleshooting and operational queries. Track project progress, identify risks, and escalate issues to ensure smooth project delivery.
Tech Mahindra
Aug 20225 mosDec 2022

India

Client: Amazon Provided customer service support for order management, delivery tracking, and product inquiries. Investigated shipment delays and worked with logistics teams to resolve delivery issues. Maintained strong customer satisfaction through timely issue resolution and clear communication.
Tech Mahindra
Aug 20225 mosDec 2022

Handled customer inquiries regarding orders, delivery tracking, and product support. Investigated shipment delays and coordinated with logistics teams to resolve issues. Maintained strong customer satisfaction through timely issue resolution.
Alorica
Aug 20202 yrsJul 2022

India

Client: IBM – The Weather Channel Provided email-based technical support for The Weather Channel mobile and web platforms. Resolved subscription, login, and application access issues for international customers. Acted as Subject Matter Expert (SME) supporting team members and sharing process knowledge.
Alorica India PVT LTD
Aug 20202 yrsJul 2022

Provided email-based technical support for The Weather Channel platform. Resolved subscription, login, and account access issues for global customers. Served as SME supporting team members with process knowledge and troubleshooting.

Subhash’s AI Stack

openai
openai
ChatGPT
ChatGPT

Education

Indian Institute Of Industry Interaction Education and Research

Bachelor of Computer Applications

Indian Institute Of Industry Interaction Education and Research

High School Diploma, 10th SSCL

New Baldwin School

Join Subhash and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Subhash S on Tal

Headline

| PMO | Program Coordinator | PMO Support | Project Operations | Enterprise Client Support | AV & IT Deployment | Ticket & Logistics Coordination

About

Results-driven Program Coordinator and PMO Support professional with 6+ years of experience supporting enterprise technology operations, project coordination, and client service delivery. Experienced in managing project tickets, coordinating cross-functional teams, and ensuring successful project execution for global clients including Bank of America. Skilled in stakeholder communication, escalation management, logistics coordination, and technical support operations. Known for problem-solving, process improvements, and ensuring projects are delivered on schedule and within operational guidelines.

Location

Bengaluru

AI stack

openai

ChatGPT

Work experience

Project Program Coordinator at Diversified, Dec 2022 - Present · 3 yrs 11 mos, India, Program Coordinator Dec 2022 – Present | Client: Bank of America Coordinate enterprise AV and IT deployment projects across multiple banking locations. Manage service and implementation tickets while ensuring SLA compliance and project timeline adherence. Collaborate with Program Managers, warehouse teams, AV build teams, and field technicians to execute project deliverables. Prepare project quotes, pack lists, and shipment documentation aligned with client requirements. Assign work orders to technicians and monitor installations until successful project completion. Serve as Subject Matter Expert (SME) assisting team members with troubleshooting and operational queries. Track project progress, identify risks, and escalate issues to ensure smooth project delivery.

Customer Support Representative at Tech Mahindra, Aug 2022 - Dec 2022 · 5 mos, India, Client: Amazon Provided customer service support for order management, delivery tracking, and product inquiries. Investigated shipment delays and worked with logistics teams to resolve delivery issues. Maintained strong customer satisfaction through timely issue resolution and clear communication.

Customer Support Associate at Tech Mahindra, Aug 2022 - Dec 2022 · 5 mos, Handled customer inquiries regarding orders, delivery tracking, and product support. Investigated shipment delays and coordinated with logistics teams to resolve issues. Maintained strong customer satisfaction through timely issue resolution.

digital back office at Alorica, Aug 2020 - Jul 2022 · 2 yrs, India, Client: IBM – The Weather Channel Provided email-based technical support for The Weather Channel mobile and web platforms. Resolved subscription, login, and application access issues for international customers. Acted as Subject Matter Expert (SME) supporting team members and sharing process knowledge.

Representative at Alorica India PVT LTD, Aug 2020 - Jul 2022 · 2 yrs, Provided email-based technical support for The Weather Channel platform. Resolved subscription, login, and account access issues for global customers. Served as SME supporting team members with process knowledge and troubleshooting.

Education

Bachelor of Computer Applications, Indian Institute Of Industry Interaction Education and Research

High School Diploma, 10th SSCL, New Baldwin School