Headline

Senior Technical Process Executive | Expertise in Client Relations, Remote Support & Problem Solving | Streamlining Workflows & Delivering High-Quality | Passionate about Team Collaboration and Service

About

As a dedicated Senior Technical Process Executive with a proven track record in delivering high-quality support and client satisfaction, I thrive in dynamic environments where problem-solving and teamwork are essential. With experience in both technical support and process optimization, I excel at identifying pain points and implementing efficient solutions that drive operational improvements. I’ve had the opportunity to streamline workflows, reducing turnaround times by 25%, and mentor junior team members, ensuring their growth and the overall success of our support operations. My passion for continuous learning and delivering excellent service fuels my drive to tackle new challenges. If you’re looking for someone with a deep commitment to enhancing customer experiences and optimizing processes, let’s connect! I’m open to exploring new opportunities that allow me to leverage my skills in problem-solving, client engagement, and team collaboration.

Location

Pune District

Work experience

Senior Technical Process Executive at Infosys BPM, Sep 2024 - Feb 2026 · 1 yr 6 mos, Pune District, Maharashtra, India

Technical Support Engineer at Teleperformance, Mar 2024 - Sep 2024 · 7 mos, Jaipur, Rajasthan, India, 1. Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns. 2. Mentored junior members of the team on best practices in issue resolution techniques. 3. Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities. 4. Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Process Associate at Wipro, Sep 2022 - Feb 2024 · 1 yr 6 mos, Kolkata, West Bengal, India, 1. Collaborated with Change Healthcare division clients to define project objectives, resulting in a streamlined workflow that reduced turnaround time by 25% and improved client satisfaction. 2. Ensured high client satisfaction levels by managing client inquiries and concerns through prompt and professional email and phone communication. 3. Processed claims for various insurance companies and ensured accurate and timely payments to healthcare providers. 4. Meticulously reviewed and analyzed documentation to ensure accuracy and completeness. 5. Contributed to team efforts by actively participating in team meetings, brainstorming sessions, and collaborative projects.

Associate at Kalyani Grafix, Jan 2021 - Aug 2022 · 1 yr 8 mos, Kolkata, West Bengal, India

Education

Bachelor of Computer Applications (BCA), Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

Advanced Certificate in Digital Marketing, Digital Marketing, MICA | The School of Ideas