Headline

Support Specialist @ Revolut | Bachelor of Commerce | Skilled in Sales, Customer Support Specialist, and Geolocation Solutions

About

I am a Support Specialist at Revolut, supporting customers in a fast-paced, global fintech environment where accuracy, trust, and customer experience are critical. My role focuses on resolving customer queries efficiently while maintaining high service and compliance standards. I bring a strong background in operations, quality assurance, and customer support, developed through hands-on experience in structured, high-volume environments. Previously, I worked as a Quality Specialist at Amazon, where I was responsible for geolocation accuracy and address verification to ensure reliable, on-time deliveries. This experience strengthened my attention to detail, data accuracy, and problem-solving skills. With an academic foundation in Commerce and professional experience across sales, support, and quality operations, I am comfortable handling complex issues, communicating clearly, and working with data-driven processes. I adapt quickly to new tools, policies, and workflows—an essential skill in the evolving fintech landscape. I am a growth-oriented professional who values continuous learning, accountability, and customer trust. I am motivated by roles where precision, ownership, and impact matter, and I aim to contribute meaningfully to Revolut’s mission of simplifying and modernizing financial services.

Location

Assam

Work experience

Support Specialist at Revolut, Nov 2025 - Present · 8 mos, Remote, Support Specialist at Revolut, delivering efficient customer support while ensuring accuracy, compliance, and seamless financial operations.

Quality Specialist at Amazon, Nov 2023 - Apr 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, Quality Specialist at Amazon, leveraging Maps and internal systems for precise address and geolocation verification."Quality Specialist at Amazon, leveraging Maps and internal systems for precise address and geolocation verification.

Customer Support Associate at JindalX, Sep 2022 - Jul 2024 · 1 yr 11 mos, India, Handled customer concerns in the ticketing team at Jindal Xtelecom, resolving issues and providing follow-up support through calls.

XDSS DIGITAL SALES SPECIALIST at Jio, Jul 2021 - Oct 2022 · 1 yr 4 mos, Shillong, Meghalaya, India, As a Digital Sales Specialist at Reliance Jio, I managed field sales, conducted cold calling for customer retention, and provided personalized customer solutions to enhance engagement.

Education

Bachelor of Commerce - BCom, Accounting and Finance, Shillong College

Business/Commerce, General, Nongthymmai Nepali Higher Secondary School