IT Infrastructure Support | Hardware & Network Operations | L1/L2 Troubleshooting | System Maintenance | IT Ticketing & Workflow Management
On-site
Bachelor of Science, Computer Science
University of Calcutta
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Dedicated to delivering smooth and reliable IT operations through strong hardware troubleshooting, network configuration, and L1/L2 technical support. Skilled in managing incidents using ticketing systems and workflow processes to ensure fast, clear, and professional issue resolution. Focused on maintaining secure, updated systems, handling user accounts, and reducing downtime for better team productivity. Known for a helpful approach, clear communication, and a commitment to creating a positive, efficient IT support experience for the organization.
Kolkata
Jounior Executive in Information Technology at Kiswok Industries Pvt. Ltd., Oct 2025 - Present · 9 mos, On-site
Bachelor of Science, Computer Science, University of Calcutta