---
title: "Subhajit Barua - Operations Representative in Howrah | Tal"
description: "Meet Subhajit Barua, Customer Operations Specialist | Operation |Communication & Client Engagement | Aspiring Data Analyst. based in Howrah."
image: "https://tal.club/meet/subhajit-barua/share-image"
---

# Subhajit Barua on Tal

## Headline

Customer Operations Specialist \| Operation \|Communication & Client Engagement \| Aspiring Data Analyst\.

## About

● I’m a customer\-focused professional currently working at Concentrix in a dynamic BPO environment\. With a BBA background and experience in banking & insurance customer relations, I excel at problem\-solving and clear communication\. I’m also upskilling in data analytics to move toward analyst roles\.”

## Location

Howrah

## Work experience

Operations Representative at Concentrix, Sep 2025 \- Present · 9 mos, On\-site, Handle customer queries through chat\. Maintain high CSAT and AHT standards\. Collaborate with cross\-functional teams for quick resolution\.

RM at PNB MetLife India Insurance Co\. Ltd, Dec 2024 \- Aug 2025 · 9 mos, Kolkata, West Bengal, India, customer relationships, kyc verification ,Insurance sales and services

Relationship Manager at PNB METLIFE LTD, Dec 2024 \- Aug 2025 · 9 mos, ACQUIRE NEW CUSTOMERS THROUGH REFERRALS, COLD CALLS, AND NETWORKING\. ENSURE CLIENT SATISFACTION TO RETAIN THEM FOR FUTURE BUSINESS\. SALES AND REVENUE GENERATION RELATIONSHIP MANAGEMENT

Freelance Consultant at Freelance, May 2023 \- Nov 2024 · 1 yr 7 mos, Kolkata, West Bengal, India

ASSISTANT MANAGER IN AXIS BANK LTD\. at Axis Bank, Apr 2021 \- Apr 2023 · 2 yrs 1 mo, West Bengal, India, Assistant Manager in Axis Bank Ltd

Assistant Sales Manager at Axis Bank, 2020 \- 2023 · 3 yrs, Acquire new customers for current and savings accounts \(CASA\)\. Achieve assigned sales targets for CASA and cross\-sell products\. Identify potential customers and generate leads through calls, referrals\. Develop and maintain relationships with key customers and stakeholders\. Provide excellent customer service to ensure satisfaction and loyalty\. Resolve customer queries and issues related to CASA products promptly\. Educate customers about banking products and services\. Promote and sell additional products like insurance, loans, fixed deposits, mutual funds, and credit cards\. Adhere to KYC \(Know Your Customer\), AML \(Anti\-Money Laundering\), and other regulatory guidelines\. Maintain accurate records of customer interactions\.

Senior Officer at Axis Bank, Oct 2020 \- Mar 2021 · 6 mos, Kolkata, West Bengal, India

## Education

Bachelor of Business Administration, Business Administration and Management, General, West Bengal University of Technology, Kolkata

Highre Secondary education, West bengal council of higher secondary education

[View the original profile](https://tal.club/meet/subhajit-barua)

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