Subhajit Barua
Customer Operations Specialist | Operation |Communication & Client Engagement | Aspiring Data Analyst.
Howrah
5+ years of work experience
Sep 20259 mosPresent
On-site
Handle customer queries through chat.
Maintain high CSAT and AHT standards.
Collaborate with cross-functional teams for quick resolution.
Dec 20249 mosAug 2025
Kolkata, West Bengal, India
customer relationships, kyc verification ,Insurance sales and services
Dec 20249 mosAug 2025
ACQUIRE NEW CUSTOMERS THROUGH REFERRALS, COLD CALLS, AND NETWORKING.
ENSURE CLIENT SATISFACTION TO RETAIN THEM FOR FUTURE BUSINESS.
SALES AND REVENUE GENERATION
RELATIONSHIP MANAGEMENT
May 20231 yr 7 mosNov 2024
Kolkata, West Bengal, India
Apr 20212 yrs 1 moApr 2023
West Bengal, India
Assistant Manager in Axis Bank Ltd
20203 yrs2023
Acquire new customers for current and savings accounts (CASA).
Achieve assigned sales targets for CASA and cross-sell products.
Identify potential customers and generate leads through calls, referrals.
Develop and maintain relationships with key customers and stakeholders.
Provide excellent customer service to ensure satisfaction and loyalty.
Resolve customer queries and issues related to CASA products promptly.
Educate customers about banking products and services.
Promote and sell additional products like insurance, loans, fixed deposits, mutual funds, and credit cards.
Adhere to KYC (Know Your Customer), AML (Anti-Money Laundering), and other regulatory guidelines.
Maintain accurate records of customer interactions.
Oct 20206 mosMar 2021
Kolkata, West Bengal, India
Education
Bachelor of Business Administration, Business Administration and Management, General
West Bengal University of Technology, Kolkata
20084 yrs2012
Highre Secondary education
West bengal council of higher secondary education
20082008
Join Subhajit and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss