Headline

servicenow developer| Attended Keshav memorial institute of technology

Location

Hyderabad

Work experience

Engineer at Virtusa, Jan 2026 - Present · 6 mos, On-site

Associate Engineer at Virtusa, Nov 2023 - Present · 2 yrs 8 mos, Hyderabad, Telangana, India, Configured end-to-end ServiceNow solutions focusing on platform stability, scalability, and compliance. Implemented Service Catalog items with dynamic variables, UI policies, and client-side validations. Configured Flow Designer automations and legacy workflows to streamline request fulfillment and approvals. Designed and configured Business Rules and Script Includes using JavaScript and Glide APIs to enforce business logic. Configured HR Service Delivery lifecycle events for onboarding, mergers, and employee transitions. Implemented Critical Event Management (CEM) configurations to manage and track high-impact employee and business events. Configured ACLs and role-based access controls to meet security and compliance requirements. Built CMDB data models and performed bulk data loads using Import Sets and Transform Maps. Configured reports and dashboards to track SLAs, ticket volumes, and operational KPIs. Performed HealthScan remediation and supported platform upgrades following ServiceNow best practices. Provided UAT, production deployment, and post-release support with minimal business disruption.

Associate Engineer at Virtusa, Feb 2023 - May 2023 · 4 mos, Remote

Education

Bachelor of Technology - BTech, ELECTRONICS AND COMMUNICATION ENGINEERING, keshav memorial institute of technology

INTERMEDIATE, MPC, Narayana Junior College - India