Headline

Flex Quality Assurance at Conduent

Location

Bengaluru

AI stack

github copilot

meta

ChatGPT

ChatGPT Images

Chroma

OpenAI Playground

Work experience

Flex Quality Assurance at Conduent, May 2026 - Present · 7 mos, Bengaluru, Karnataka, India, - Promoted to Flex Quality Assurance within Conduent, supporting the Email Process. - Conduct quality audits and evaluate customer interactions against process and compliance standards. - Identify quality gaps and provide actionable feedback to improve accuracy, customer experience, and process adherence. - Prepare quality reports and support continuous process improvement.

Customer Service Representative at Conduent, Sep 2025 - Present · 1 yr 3 mos, Karnataka, India, - Handled customer queries and shipment-related concerns for the UPS US process. - Provided timely resolutions while maintaining AHT, FCR, CSAT, and quality standards. - Managed case documentation, follow-ups, and issue resolution using internal systems. - Developed strong communication, problem-solving, and customer-handling skills.

Analysis and Implementation of Web Advertisement Optimization using UCB at UCB Reinforcement Learning, May 2023 - Nov 2023 · 7 mos, Communicating with teammates for solving problems faced during coding. Taking up the hard thing myself and solving them as much as possible. Working on reports and Paper Presentation works. Giving knowledge to work on coding part during implementation.

Front Desk Executive at Dental Affection, Scheduled patient appointments and maintained daily records. Managed front desk activities including billing, follow-ups, and vendor coordination. Assisted the doctor with daily planning and organized patient files and payment tracking.

Education

Bachelor of Engineering - BE, Computer Science, East Point College Of Engineering And Technology

B.E, Computer science engineering, East Point College Of Engineering And Technology