Headline

Product Strategy & Operations

About

Strategic and growth-focused leader with 16 years of experience across diverse industries, including B2B SaaS, fintech, edtech, and global tech giants. Currently driving growth initiatives and strategic planning for Exxat's B2B SaaS platform, delivering solutions that enhance client acquisition, revenue growth, and operational efficiency. ★ Proven expertise in product strategy, risk management, and project execution, having led cross-functional teams at Amazon, Uber, BYJU'S, and HighRadius. ★ Skilled in identifying market opportunities, optimizing product roadmaps, and scaling operations to achieve business goals. ★ A data-driven decision-maker with a passion for innovation, customer success, and sustainable growth. ★ With a strong track record of improving organizational performance, demonstrated exceptional leadership abilities in Strategy and Operations. ➤ WHERE CAN I ADD VALUE. • Pioneer in cost-effective automation initiatives, leveraging machine learning languages, SaaS solutions, and Python scripting for maximum impact. • Proficient in data-driven decision-making, leading strategic initiatives in Product & Engineering, Customer Value, Support, Consulting, L&D, and G&A. • Track record of assembling highly efficient teams, elevating goals and KPIs to achieve new levels of success. • Committed to understanding client needs, delivering tailored solutions, and providing ongoing support to ensure their success. ➤Key Achievements. • Orchestrated end-to-end product budgeting with zero-based budgeting, achieving a 2.25% reduction for Product & Engineering. • Negotiated vendor contracts, securing $750K in savings on efficiency tools. • Drove 100% adoption of the Co-Pilot tool, resulting in a 30% increase in developer productivity. About Me A visionary leader skilled in formulating and executing pioneering methods to streamline operations and boost overall effectiveness. 📧 Do reach me out at: stalinmohapatra1985@gmail.com | +91– 7799555086

Location

Bengaluru

AI stack

claude

ChatGPT

Work experience

Product Strategy & Operations Lead at CIRCLES, Jan 2026 - Present · 10 mos, Bengaluru, ► Partner with the CPO and senior leaders across Product, Engineering, Delivery and Market Launches to drive portfolio planning, prioritization and execution governance. ► Manage the consolidated product roadmap across platform capabilities, market launches, customer commitments and strategic initiatives, providing leadership with clear visibility into progress, risks and dependencies. ► Enable prioritization decisions by translating engineering capacity, delivery constraints and competing business requirements into clear trade-offs and recommendations. ► Establish operating mechanisms for quarterly planning, roadmap reviews, release readiness, epic demonstrations, sign-offs and closure across product domains. ► Build and automate leadership dashboards using Jira, Confluence and Google Sheets to track portfolio health, delivery confidence, milestones, scope changes and execution bottlenecks. ► Drive cross-functional alignment on critical launches and escalations by clarifying requirements, ownership, acceptance criteria and the impact of new requests on existing commitments.

Strategy, Growth & Customer Experience at Exxat, Apr 2024 - Jan 2026 · 1 yr 10 mos, Bengaluru, Karnataka, India, Driving Innovation and Growth Through Strategic Excellence. Currently leading - Product Strategy & Operations - Growth Initiatives - Customer Experience

Director of Product Operations at Exxat, 2024 - 2025 · 1 yr, • Acted as a Chief of Staff-style advisor to Product and Technology leadership, aligning portfolio strategy, go-to-market priorities, and operating cadences across five SaaS modules • Directed portfolio initiatives spanning product migration, certification, tenant cleanup, and customer experience, scaling improvements across 600+ enterprise clients • Established quarterly planning and release-governance mechanisms covering prioritization, dependencies, readiness, stakeholder communication, and post-release review, increasing release velocity by 30% • Built executive dashboards and business reviews using adoption, churn, NPS, customer health, and support metrics to guide roadmap investment and contribute to a 15% improvement in retention • Translated customer, usage, and support insights into roadmap priorities and adoption programs, including mobile-app analytics, dashboard migration, and product education initiatives

Associate Director Strategy & Operations at HighRadius, Jan 2022 - Apr 2024 · 2 yrs 4 mos, Bhubaneswar, Odisha, India, Led 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 enhancing engineering efficiency by 30% and 0.5% increase in deal conversion rate ► Led a team of 6 business operations analysts and achieved a 25% increase in team productivity within 6 months by implementing process improvements and automation tools ► Enhanced forecasting accuracy by implementing advanced data analytics techniques, enabling sales representatives to work more cohesively as a team and achieve 10% improvement in meeting sales targets ► Implemented data-driven decision-making processes, contributing to a 5% increase in conversion rates ► Implemented and managed CRM tool (Salesforce), optimizing opportunities and customer relationships, leading to a 20% improvement in customer retention and satisfaction ► Led a company-wide effort with a lean team of 3 and other stakeholders to reclassify client tickets and implement a streamlined program, resulting in an 80% defect reduction and a significant NPS increase ► Collaborated with the Consulting team to understand gaps, worked with the product and engineering leaders to bring the implementation time by 33% for enterprise products ► Collaborate to rescue medium/low churn risk projects, identify at-risk mid-market accounts, and proactively devise mitigation strategies (moved 3 out of 7 from churn risk in July- 40% reduction) 𝗙𝗲𝘄 𝗢𝘁𝗵𝗲𝗿 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 ► Collaborated on a 20% reduction in overall cloud costs for 2023 with the Cloud Engineering team. ► Reduced product development cycle time by 30% through agile methodologies and streamlined JIRA processes. ► Spearheaded a 15% utilization improvement, implementing a structured approach that reduced unutilized percentages to 15 in two sprints, maximizing productivity, and minimizing resource conflicts. 𝗦𝗸𝗶𝗹𝗹𝘀 Product Operations - Sales Operations - Project Management - Data Analysis- Strategic Planning - Operations Management - Sales Enablement - Customer Operations

Senior Manager Strategy & Operations at HighRadius, May 2021 - Dec 2021 · 8 mos, Bhubaneswar, Orissa, India

Senior Technical Project Manager at BYJU'S, Aug 2020 - May 2021 · 10 mos, Bengaluru, Karnataka, India, Orchestrated strategic initiatives ensuring seamless integration of technology solutions for optimal project outcomes ► Improved engineering efficiency by optimizing JIRA and Confluence by 30% ► Led planning, execution, and closure of ~10 technical projects, ensuring adherence to timelines, budget, and quality standards. ► Collaborated with cross-functional teams (development, QA, and product management) for integrated solutions. ► Implemented Scrum for enhanced project efficiency and responsiveness to changing requirements. ► Conducted regular status meetings, provided updates to stakeholders, and facilitated team communication. ► Delivered 2 new products (IAS & 12th Commerce). ► Owned the launch of a WhatsApp chatbot across different lines of businesses. 𝗦𝗸𝗶𝗹𝗹𝘀 Project Management - Software Development Life Cycle - API Integration and Management - Stakeholder Management - User Acceptance Testing - Conflict Resolution & Management

Senior Manager Project Management at BYJU'S, 2020 - 2021 · 1 yr, • Delivered 10+ strategic programs, including two India consumer product launches (IAS and 12th Commerce) shaped by local language, pricing, and distribution requirements, within approved timelines and budgets; and introduced agile delivery practices that reduced cycle time by 20% • Coordinated Product, Technology, Operations, and commercial teams to launch a WhatsApp service chatbot and improve customer adoption and service delivery

Community Operations Manager at Uber, Jul 2018 - Aug 2020 · 2 yrs 2 mos, Hyderabad, Telangana, India, Driven engagement, growth and positive user experiences through risk strategies and operational excellence ► Scaled the ops team to 250 associates, 8 team leads and 5 business analysts across 5 global markets, performed manual fraud studies under trust for Uber India’s APAC risk portfolio within set savings of $600K per month ► Worked with Sales & Marketing teams to reactivate dormant customers across North America; ran projects to generate $14M revenue in a period of 12 months; elevating CSAT by 30% ► Diligently oversaw a portfolio of projects while performing reviews and supervising project team performance ► Enhanced issue resolution efficiency, reducing average resolution time, achieving 99.5% SLA, and increasing handling time by 20%. ► Led global fraud identification efforts, reporting to product and engineering, closing loopholes, and improving monitoring by 50%. 𝗦𝗸𝗶𝗹𝗹𝘀 Key Performance Indicators - Continuous Improvement - Stakeholder Engagement - Change Management - Risk Management - Defect Reduction - Resource Management - Talent Operations Management - Project Management

Education

Business Management, Systems & Operations, Xavier Institute of Management(XIM Bhubaneswar)

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