Headline

Customer Success @Finarkein | MBA in Product Management & Business Analytics | B.Tech (Electrical Engineering)

About

I started my career in customer success within a fintech analytics company, where I work closely with enterprise clients, product teams, and developers every day. Over time, I realized that what I enjoy the most is understanding problems from the user’s perspective and finding better ways to solve them — whether it’s improving a process, handling critical production issues, simplifying reporting requirements, or coordinating with teams to ensure things run smoothly. Being in a client-facing and fast-paced environment has taught me how important communication, empathy, and ownership are in building good products and experiences. It has also given me hands-on exposure to UAT testing, API workflows, stakeholder management, and product operations. I have completed my MBA in Product Management & Business Analytics, which helped me strengthen my understanding of product strategy, analytics, and business decision-making. Along the way, I also built practical skills in SQL, Python, Advanced Excel, and Power BI to better work with data and derive meaningful insights. I also hold certifications in Lean Six Sigma and AI Product Management from KPMG and IBM, which further sparked my interest in building efficient, user-focused, and AI-driven products. I’m now looking to grow in Product Management roles where I can combine customer understanding, technology, analytics, and problem-solving to create products that genuinely make an impact.

Location

Pune Division

Work experience

Customer Success Associate at Finarkein, Aug 2025 - Present · 11 mos, Pune, Maharashtra, India

Data Insights Assistant at Enigma Holdings Pvt. Ltd., May 2025 - Jul 2025 · 3 mos, Remote

Education

Master of Business Administration - MBA, Product Management & Business Analytics, Balaji Institute of Modern Management

Bachelor of Technology - BTech, Electrical Engineering, Savitribai Phule Pune University