---
title: "Srivatsan Narasimhan - Senior Analyst in Bengaluru | Tal"
description: "Meet Srivatsan Narasimhan, Service Delivery Leader | ITIL | SLA & Incident Management | ITSM | Open to Service Delivery Manager Roles based in Bengaluru."
image: "https://tal.club/meet/srivatsan/share-image"
---

# Srivatsan Narasimhan on Tal

## Headline

Service Delivery Leader \| ITIL \| SLA & Incident Management \| ITSM \| Open to Service Delivery Manager Roles

## About

I am an IT Service Management professional with 10\+ years of experience in IT support and service desk leadership\. Currently managing a 23\-member L1/L2 support team delivering enterprise IT services\. My expertise includes incident management, SLA compliance, stakeholder communication, and service improvement initiatives\. I am passionate about building high\-performing support teams and delivering reliable IT services that support business operations\. Currently open to Service Delivery Manager / IT Service Manager opportunities\.

## Location

Bengaluru

## Work experience

Senior Analyst at HCL Technologies, Sep 2021 \- Present · 4 yrs 10 mos, Bengaluru, Karnataka, India

IT Analyst at Tata Consultancy Services, May 2017 \- Sep 2021 · 4 yrs 5 mos, Chennai, Tamil Nadu, India

Technical Support Associate at NTT DATA Services, Sep 2014 \- May 2017 · 2 yrs 9 mos, Bengaluru, Karnataka, India

## Education

Master of Science \- MS, Information Technology, Sikkim Manipal University \- Distance Education

Bachelor of Science \(BSc\), Computer Science, Bharathidasan University

[View the original profile](https://tal.club/meet/srivatsan)

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