Headline

Service Delivery Leader | ITIL | SLA & Incident Management | ITSM | Open to Service Delivery Manager Roles

About

I am an IT Service Management professional with 10+ years of experience in IT support and service desk leadership. Currently managing a 23-member L1/L2 support team delivering enterprise IT services. My expertise includes incident management, SLA compliance, stakeholder communication, and service improvement initiatives. I am passionate about building high-performing support teams and delivering reliable IT services that support business operations. Currently open to Service Delivery Manager / IT Service Manager opportunities.

Location

Bengaluru

Work experience

Senior Analyst at HCL Technologies, Sep 2021 - Present · 4 yrs 10 mos, Bengaluru, Karnataka, India

IT Analyst at Tata Consultancy Services, May 2017 - Sep 2021 · 4 yrs 5 mos, Chennai, Tamil Nadu, India

Technical Support Associate at NTT DATA Services, Sep 2014 - May 2017 · 2 yrs 9 mos, Bengaluru, Karnataka, India

Education

Master of Science - MS, Information Technology, Sikkim Manipal University - Distance Education

Bachelor of Science (BSc), Computer Science, Bharathidasan University