Headline

Salesforce Business Analyst | CRM | Sales & Service Cloud | Requirements, Agile , UAT , Stakeholder Management | 4x certified | Open to Work

About

I turn complex business problems into clear, actionable Salesforce solutions. With 4 years of experience as a Salesforce Business Analyst at Cognizant, I've supported enterprise-scale CRM transformations for global clients in Life Sciences and Telecommunications — working with teams of 3,000 to 5,000+ users across Sales Cloud and Service Cloud environments. My core strength lies at the intersection of business and technology: I lead requirement gathering workshops, translate stakeholder needs into precise user stories and acceptance criteria, facilitate UAT cycles end-to-end, and ensure zero critical defects at release. I've contributed to 25% improvement in sales and service processes through structured gap analysis and process mapping. What I bring to every engagement: * Proven track record of translating ambiguous business needs into BRDs, FRDs, and user stories with crisp acceptance criteria * Experience coordinating UAT with cross-functional teams, achieving 0 critical post-release issues * Agile delivery experience across full sprint cycles — planning, stand-ups, demos, and retrospectives * Client-facing communication skills recognized through multiple client appreciation awards I hold three active Salesforce certifications — Certified Administrator, Certified Business Analyst, and Certified Agentforce Specialist — and I'm actively targeting Salesforce BA and Functional Consultant roles where I can drive meaningful business outcomes for clients. Open to opportunities with SI partners, Big 4 / MNC consulting firms, and product companies. Based in Hyderabad; open to relocation. Salesforce Business Analyst | Functional Consultant | Sales Cloud | Service Cloud | Requirements Gathering | User Stories | UAT | Agile | BRD | FRD | Stakeholder Management | Agentforce Specialist | CRM Consultant | SFDC

Location

Hyderabad

Work experience

Associate at Cognizant, Jan 2024 - Present · 2 yrs 6 mos, Hyderabad, Telangana, India, Salesforce Business Analyst supporting enterprise Sales Cloud implementation for a US-based global Life Sciences client (3,000+ users). * Led end-to-end requirement gathering workshops, translating business needs into user stories, acceptance criteria, BRDs and FRDs * Coordinated full UAT lifecycle — test planning, defect triage, and sign-off — achieving 0 critical post-release issues * Drove 25% improvement in sales process efficiency through gap analysis and process mapping * Built reports and dashboards tracking sales KPIs, pipeline performance, and lead conversions * Maintained 99%+ data accuracy and reduced recurring data issues proactively * Recognized by client for clear requirement documentation and proactive communication

Programming Analyst at Cognizant, Jan 2022 - Jan 2024 · 2 yrs 1 mo, * Supported business analysis and CRM enhancements for a US-based Telecom client with 5,000+ users across Sales and Service Cloud, improving platform usability and process efficiency. * Executed functional testing, regression testing, and UAT for new feature releases — logged and resolved defects in Zephyr to ensure quality delivery with zero critical post-go-live issues. * Reduced support tickets by 15% through root cause analysis and implementing permanent fixes — recognized by client for proactive problem resolution. * Served as primary offshore Business Analyst POC — conducted Knowledge Transfer sessions, mentored 3 new team members, and led requirement walkthroughs with onshore stakeholders. * Participated in Agile ceremonies including sprint planning, daily stand-ups, and review meetings — ensuring consistent delivery alignment with business goals.

Education

Bachelor of Engineering, Electrical Engineering Technologies/Technicians, Techno Main - Salt Lake

Bachelor of Technology - BTech, Electrical Engineering, techno India salt lake