Headline

Product Manager @ ACT FIBERNET | MBA, BTech

About

Hello! I am Sristy Gautam, a dedicated Product Manager with over four years of experience in the telecommunications sector. My journey has been driven by a passion for enhancing customer interactions and delivering innovative solutions that foster organizational success. I specialize in end- to-end product lifecycle management, where I leverage data-driven decision-making and agile methodologies to create impactful products that resonate with users. My expertise lies in cross- functional leadership, ensuring that all teams work collaboratively towards a common goal. Currently, I am leading the product management efforts at ACT Fibernet, where I have successfully directed the operations of our flagship customer application. I take pride in my ability to initiate groundbreaking projects, such as the launch of the ACT Smart Wi-Fi, which integrates AI technology to significantly improve customer satisfaction. My strategic thinking and analytical skills have enabled me to drive substantial revenue growth and enhance user engagement through innovative product features. Key Achievements: - Drove ₹2.5 Cr+ in incremental revenue through targeted upselling and personalized offers. - Achieved the No. 1 position in customer satisfaction rankings across ISPs, validated by third-party research. - Scaled monthly active users by 100,000, leading to improved payment conversion rates and customer support metrics.

Location

Bengaluru

AI stack

elevenlabs

notebooklm

openai

ChatGPT

Chroma

Julius AI

Work experience

Product Manager at ACT FIBERNET, May 2023 - Present · 3 yrs 5 mos, Bangalore Urban, In my current role at ACT Fibernet, I am responsible for the strategic roadmap and lifecycle management of our flagship customer application. I have successfully led initiatives that enhance user engagement and drive revenue growth, including the launch of the industry’s first AI- enabled ACT Smart Wi-Fi solution. My role involves architecting a holistic redesign of the customer experience journey, leading user research, and optimizing UI/UX through agile development cycles. I also manage cross-functional teams to ensure alignment with business objectives and deliverables. Achievements: I have driven significant business outcomes, including generating over ₹2.5 Cr in incremental revenue through targeted upselling and personalized offers. My efforts have resulted in a 100,000 increase in monthly active users, contributing to improved payment conversion rates. Additionally, I have achieved the No. 1 position in customer satisfaction rankings across ISPs, validated by third-party market research, and enhanced customer satisfaction metrics by 17% through refined service flows.

Six Sigma Intern at Supreme Equipments Pvt Ltd, Feb 2023 - Mar 2023 · 2 mos, Nashik, Implemented DMAIC in Supreme Equipment to improve the efficiency of the semi-automatic machine by reducing the cycle time. It involves a structured approach to identify the root cause of the problem, collect and analyse data and implement improvements to achieve the desired outcome.

External Project Consultant at Lear Corporation, Aug 2022 - Sep 2022 · 2 mos, Nashik, Maharashtra, India, • Optimizing Labour Efficiency for a production setup and cater feasible solutions to ensure value addition of human resources • Tracking and monitoring current labour efficiency and identify value-added and non-value added activities

PMG Intern at GEP Worldwide, Apr 2022 - May 2022 · 2 mos, Mumbai, Maharashtra, India, During my internship at GEP Solutions, I spearheaded a strategic project aimed at enhancing sourcing event visibility and optimization for the next-gen GEP platform. I developed detailed concept notes, interactive wireframes, and user stories for the RFX and Supplier Risk Management modules, enabling seamless supplier-buyer matchmaking. Achievements: My work contributed to the development of scalable and intuitive product features that improved the overall user experience on the platform.

Tron Associate at Amazon, Jul 2018 - Nov 2019 · 1 yr 5 mos, Hyderabad Area, India, At Amazon, I executed the AI-integrated Human-as-a-Sensor project, optimizing hands- free stowing processes. My responsibilities included real-time monitoring of KIWABOT robots and identifying operational anomalies using machine learning insights. I collaborated with cross- functional teams to drive enhancements and managed a 23-member team to optimize workforce planning and performance monitoring. Achievements: I successfully reduced handling time by 5.8% through inventory allocation optimization and initiated a space optimization idea that significantly accelerated stowing efficiency. My contributions strengthened machine learning model precision by integrating frontline defect data into training loops.

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, Symbiosis Institute of Operations Management - SIOM

Bachelor of Technology - BTech, Electronics and Communications Engineering, KRISHNA INSTITUTE OF ENGINEERING AND TECHNOLOGY, GHAZIABAD

Public links

app.notion.com: https://app.notion.com/p/Knowledge-Hub-c111d4eae8474b15aa17f3876868d231?source=copy_link