About
Turning “this process is a mess” into scalable, efficient ITAM solutions is kind of my thing. I enjoy bridging business needs, user experience, and ServiceNow capabilities to make systems work smarter. With 5 years of experience in IT Asset Management, specializing in Software Asset Management (SAM) and Hardware Asset Management (HAM), I am a Core Member of the ITAM Center of Excellence (CoE), driving projects that align business goals with effective ITAM solutions. Certified in CIS-SAM, CIS-HAM, and CSA, I have hands-on experience across the complete project lifecycle, including requirement gathering, user story creation, solution design, development, UAT, deployment, and support. I have contributed to multiple successful ServiceNow ITAM implementations. My expertise includes ServiceNow SAM Pro, HAM Pro, workflow optimization, stakeholder management, asset lifecycle management, and leveraging GenAI-driven solutions for process improvement and operational efficiency. I also support pre-sales activities through asset data analysis, RFP/RFI contributions, and capability demonstrations to help drive business growth. I’m passionate about continuous learning, collaboration, and delivering scalable, business-focused solutions.
Work experience
Consultant at Infosys, Oct 2024 - Present · 1 yr 9 mos, Pune, Maharashtra, India
Senior Associate Consultant at Infosys, Aug 2022 - Sep 2024 · 2 yrs 2 mos
Associate Consultant at Infosys, May 2021 - Aug 2022 · 1 yr 4 mos, Bangalore Urban, Karnataka, India
