Building People & Safe Workplaces @ Zomato | Eternal | Psychologist

Gurugram

Bengaluru, Karnataka, India

Delhi, India









Master of Arts - MA, Clinical Psychology
Thapar School Of Liberal Arts and Sciences

Bachelor of Arts - BA, Psychology
Daulat Ram College
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Currently leading PoSH compliance pan-India across 6 business verticals — Zomato, Blinkit, Bistro, District, Hyperpure & Feeding India — at Eternal. I manage end-to-end grievance redressal, IC investigations, compliance dashboards, and training programs for a workforce spread across India. Before this, I was the PoSH Process Owner for the Bangalore region at Tata Consultancy Services (80,000+ employees) — handling case management, domestic enquiries, compliance audits, and leading mental health initiatives as SPOC for TCS Cares. What makes me different: I bring a Master's in Clinical Psychology into every HR role I take on — which means I approach grievances, engagement, and workplace culture not just as compliance checkboxes, but as deeply human problems that require empathy, structure, and psychological safety. Core strengths: ↳ PoSH Compliance & IC Investigations (pan-India scale) ↳ Employee Grievance & Relations Management ↳ HRBP Support & Cross-functional Stakeholder Management ↳ Employee Engagement, Onboarding & Wellness Programs ↳ HR Analytics, Compliance Dashboards & Audit Documentation ↳ Training Design & Facilitation
Delhi
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People Operations at Zomato, Sep 2025 - Present · 10 mos, Gurugram, Workplace Compliance & Employee Relations | PoSH | Case Investigations | • Drive PoSH compliance across six business verticals—Zomato, Blinkit, Bistro, District, Hyperpure, and Feeding India—for a pan-India workforce, ensuring consistent policy implementation and adherence. • Serve as an active member of the Internal Committee (IC), leading fair and unbiased investigations under the POSH Act, 2013, including conducting depositions and preparing detailed inquiry reports with actionable recommendations. • Manage end-to-end grievance redressal across entities, maintaining a centralized dashboard to track complaints, monitor resolution timelines, and ensure timely, compliant closures while fostering a safe work environment. • Support the preparation of accurate documentation, case records, and audit-ready reports, ensuring robust compliance with statutory and regulatory requirements. • Collaborate closely with HR, Legal, and cross-functional stakeholders to mitigate risk, ensure procedural fairness, and implement corrective actions. • Develop and deliver training programs and awareness content to strengthen PoSH understanding, promote respectful workplace behaviour, and drive preventive culture-building initiatives.
Regional Human Resources Generalist - WWSC at Tata Consultancy Services, Aug 2024 - Sep 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, • Serve as the Process Owner for PoSH in the Bangalore region, collaborate with the Internal Committee to address workplace grievances, PoSH complaints, and ethical concerns, ensuring a respectful and safe work environment while assisting in outlining reports for domestic inquiries and PoSH cases to maintain accurate documentation and compliance. • Oversee disciplinary management, ensuring fair and transparent processes while aligning with company policies to uphold a professional and compliant workplace. • Spearhead mental health initiatives as the SPOC for TCS Cares in Bangalore, facilitate access to counseling, and conduct awareness campaigns, workshops, and floor walks to foster inclusivity and promote emotional well-being among associates. • Lead HR operations as the DC Lead for TCS-Abhilash (1,500+ employees), drive cultural events, team-building activities, and ensure compliance with statutory requirements, enhancing employee engagement and workplace culture. • Part of the Program Management Office, supporting unallocated workforce management post new policy implementation, ensuring smooth transition and optimal resource alignment. • Awarded the Star of the Quarter (Q2 FY25) and Special Initiative Awards in Sept'24, Dec'24 and Apr'25 for exceptional contributions and leadership excellence.
Clinical Psychology Intern at Moolchand Medcity, Jun 2023 - Jul 2023 · 2 mos, Delhi, India, | Research | Provisional & Alternate Diagnosis | Case & History Taking | Shadowing | Psychometric Testing - IQ Testing , Autism Testing , Personality Testing | Occupational Therapy Assistance for Children with ADHD , Mental Retardation & Linguistic Difficulties | Clinical Case Presentation |
Team Lead - L2 at Viral Fission, Apr 2023 - Aug 2024 · 1 yr 5 mos
Team Lead - L1 at Viral Fission, Jan 2022 - Apr 2023 · 1 yr 4 mos
Team Lead at Viral Fission, Apr 2021 - Jan 2022 · 10 mos
Master of Arts - MA, Clinical Psychology, Thapar School Of Liberal Arts and Sciences
Bachelor of Arts - BA, Psychology, Daulat Ram College
linkedin.com: https://www.linkedin.com/in/srishtivarshney/